Pathetic

On Tuesday 19 June 2018 my boss purchased a flight ticket on Travelstart for her mother in law to depart Monday 25 June 2018 at 10h20 in the Morning from George to JHB to arrive just after 12h00.

She phoned me on Saturday 23 June 2018 to confirm the time of the ticket. I realised that the ticket was never sent to the email and immediately contacted travelstart. I spoke to a gentleman who explained that there was some sort of glitch on the system and the payments department would contact me in half an hour. He also informed that if they did not phone me back within half an hour, an hour went by and I decided to call again. Spoke to the same gentleman and he advised that they were still busy but would give me a call. I blatantly asked him if the booking was confirmed as I did not want them to arrive at the airport on Monday morning with no booking. The gentleman told me I should relax; the booking is confirmed.

Monday morning at 10h12 I received a call from my boss, furious... there is no booking for her mother in-law. She had to buy another ticket of R 1300 for a flight departing 14h20 in the afternoon. She resides in Mosselbay and could not drive back. Had to cancel her appointments and her mother in-law had to try and find transport for the later arrival.

I immediately contacted Travelstart. They advised that they would refund the amount of the first ticket of R 868. I then informed the lady that it is unacceptable. They made the mistake they confirmed payment was received. There was no reason for her not to have a ticket. I was then informed that I should send an email to **********

I sent that email at 10h30 on Monday morning, I again sent an email on Monday afternoon at 16h00. I sent another email on Tuesday at 11h00. It is Wednesday afternoon 14h17 and still no feedback. This is unacceptable.

I am hoping, using this platform I will get the customer service they brag about so much on their automated voice on the telephone.

Pathetic