CM
Chipo M
1 reviews | Active since Jan 2012
09 Apr 2015, 22:17
Paid R1080 extra for no service
On 3 April 2015, I bought flight tickets from Johannesburg to Cape Town, which included an option to make the ticket flexible and to cancel for a refund. For the total amount of R4605.65 that I paid, R3525.32 was paid to the airline and R1080.33 was kept by Travelstart.<br> <br> My fears were realised when the need to cancel arose. After fruitless attempts to call Travelstart, whose office was closed over the Easter holiday, I then send them an email as a last resort and the response I got was (word for word): \Mango tickets are non-refundable
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Travelstart's replyOfficial
10 Apr 2015, 10:36Hello ccom,
Thank you for taking the time to share your feedback with us on this forum.
I sincerely regret to hear that you did not have a good experience when it came to cancelling your flights. Fares can be very complex when it comes to cancelling and changing flights and unfortunately, Travelstart as the agency would need to adhere to the airline fare rules in all instances, however will always try to find the best and most cost-effective quote for our client.
It is a concern that you found the refund procedure to be dissatisfying. It is never our intention to leave our clients with such an impression. I have therefore tried to contact you in order to discuss the matter further and find a suitable solution to this matter.
I can assure you that we endeavor to assist our clients to the best of our ability and within the regulations set by the airlines and considering our value-added products.
Thank you again for bringing your concerns to our attention on this forum. You can be assured that we take client feedback seriously and learn from any mistakes that may have occurred.
Thank you for taking the time to share your feedback with us on this forum.
I sincerely regret to hear that you did not have a good experience when it came to cancelling your flights. Fares can be very complex when it comes to cancelling and changing flights and unfortunately, Travelstart as the agency would need to adhere to the airline fare rules in all instances, however will always try to find the best and most cost-effective quote for our client.
It is a concern that you found the refund procedure to be dissatisfying. It is never our intention to leave our clients with such an impression. I have therefore tried to contact you in order to discuss the matter further and find a suitable solution to this matter.
I can assure you that we endeavor to assist our clients to the best of our ability and within the regulations set by the airlines and considering our value-added products.
Thank you again for bringing your concerns to our attention on this forum. You can be assured that we take client feedback seriously and learn from any mistakes that may have occurred.
Travelstart's reply10 Apr 2015, 10:36
Official
Hello ccom,
Thank you for taking the time to share your feedback with us on this forum.
I sincerely regret to hear that you did not have a good experience when it came to cancelling your flights. Fares can be very complex when it comes to cancelling and changing flights and unfortunately, Travelstart as the agency would need to adhere to the airline fare rules in all instances, however will always try to find the best and most cost-effective quote for our client.
It is a concern that you found the refund procedure to be dissatisfying. It is never our intention to leave our clients with such an impression. I have therefore tried to contact you in order to discuss the matter further and find a suitable solution to this matter.
I can assure you that we endeavor to assist our clients to the best of our ability and within the regulations set by the airlines and considering our value-added products.
Thank you again for bringing your concerns to our attention on this forum. You can be assured that we take client feedback seriously and learn from any mistakes that may have occurred.
Thank you for taking the time to share your feedback with us on this forum.
I sincerely regret to hear that you did not have a good experience when it came to cancelling your flights. Fares can be very complex when it comes to cancelling and changing flights and unfortunately, Travelstart as the agency would need to adhere to the airline fare rules in all instances, however will always try to find the best and most cost-effective quote for our client.
It is a concern that you found the refund procedure to be dissatisfying. It is never our intention to leave our clients with such an impression. I have therefore tried to contact you in order to discuss the matter further and find a suitable solution to this matter.
I can assure you that we endeavor to assist our clients to the best of our ability and within the regulations set by the airlines and considering our value-added products.
Thank you again for bringing your concerns to our attention on this forum. You can be assured that we take client feedback seriously and learn from any mistakes that may have occurred.