1 reviews | Active since Dec 2017
Overcharging on Airline Penalty
Hi I booked 5 airline tickets in August 2017 to fly on 18 December 2017. On Monday 4 December 2017, I cancelled on of the tickets due to the person not being able to travel for whatever reasons. I emailed Travelstart to cancel the ticket, which they duly did. However when I asked for a refund this is what they say I'll be refunded.
Fare and Taxes :ZAR2169.58 Airline Penalty :ZAR1915.00 Refundable amount :ZAR254.58
I feel this is **************** because that seat will definitely be sold, so the airline is basically selling one seat twice at my expense. I was expecting a cancelling fee of about R500 but certainly not R1915.00 on a R2169 ticket. Is there any avenues I can follow to take Travel Start and the airline on for changing such an incredible cancellation fee?
Many thank Winnie de Pass
Dear Winnie de Pass,
thank you for your feedback. Please be advised that as a third party, we need to adhere to the cancellation conditions of the airline. In this instance, the ticket booked is non-refundable in case of a refund and the airline is only refunding the unused taxes.
As advised on our website under the terms and conditions, your ticket is non-refundable in case of a cancellation: https://www.travelstart.co.za/terms-and-conditions.
With thanks,
***nor at Travelstart
Dear Winnie de Pass,
thank you for your feedback. Please be advised that as a third party, we need to adhere to the cancellation conditions of the airline. In this instance, the ticket booked is non-refundable in case of a refund and the airline is only refunding the unused taxes.
As advised on our website under the terms and conditions, your ticket is non-refundable in case of a cancellation: https://www.travelstart.co.za/terms-and-conditions.
With thanks,
***nor at Travelstart