Overcharged and underserved

<p>I booked a one way ticket and was charged for it 3 times. I emailed 2 separate email addresses provided and no response. So I phoned, when I phoned to speak to someone to tell them that I got three separate confirmation emails they said they merged it into one so I would only get charged once. </p> <p>I then got charged all 3 times. So I phoned again and waited 20 minutes to speak to someone again, and was told that I did not get charged. After explaining that I in fact did and needed my money back urgently I was told to send another general email with the proof of payment and would get a reply within 24 hours. It had been over 24 hours with nothing. </p> <p>When I spoke to the manager Tumi he was extremely cheeky with me telling me "he does know how to listen, in fact he listens quite nicely". </p> <p>I am disgusted with the lack of response and the unhelpfulness of their call center. I am now unable to feed my family, which I told them, since I do not have my money back. </p>