1 reviews | Active since Apr 2017
Over deduction from my account 2 months ago STILL not yet paid back to me
<p>As per my online booking receipt, a flight to Johannesburg & back to<br /> Durban as per Ref: ZA ********** 1 cost me R1268 BUT as per my bank<br /> statement R1767 was deducted out of my account. </p> <p>It was been a continual fight and battle to get the R499 paid back into my account from nearly 2 MONTHS ago, with numerous calls and emails AND a promise on 29th March 2017 that the refund had been processed & that I should receive my money.</p> <p> </p> <p>I STILL HAVE NOT RECEIVED IT????!!!!!!!!!!!!!!!!!!!!!<br /> </p>
Dear Linda, good day
Thank you for your feedback. Allow me to apologise for the inconvenience caused.
I can confirm that the refund has been processed on 29 March 2017, however I will follow up with the refunds department to ensure that the matter is escalated.
If I may request that you please check your bank statement to verify that payment has not yet come through.
I will be in contact with you tomorrow as advised during our telecom to confirm if all is in order.
Regards
Dale
Dear Linda, good day
Thank you for your feedback. Allow me to apologise for the inconvenience caused.
I can confirm that the refund has been processed on 29 March 2017, however I will follow up with the refunds department to ensure that the matter is escalated.
If I may request that you please check your bank statement to verify that payment has not yet come through.
I will be in contact with you tomorrow as advised during our telecom to confirm if all is in order.
Regards
Dale