Over billing no help

On Sunday I booked flights (ZA ********** 3) for my wife and I 22nd October 2017. Return flight cost R 4835.00. The first payment I was informed by travel start via e-mail that the payment was unsuccessful with a link to make payment for the amount.

No problem, maybe technical issue.... I made the payment again. Only to find out that partial payment was successful on the first payment processed, full payment on the second was wholly successful. Confirmed by Bank.

Total payment made to over R 7004;78 and some change.

In trying to resolve the problem with Travilstart. I sent three separate emails over three days, and made four phone calls with no other result, other than spending an hour ON HOLD.

To date no moneys refunded and No communication from Travilstart.

Take from it what you will.