IaMG
Ian and Marissa Geldenhuys

1 reviews | Active since Apr 2018

19 Apr 2018, 08:32

Outstanding travel agent

Good day I would like to make use of the opportunity to provide feedback on the exceptional and amazing service rendered and received from Gwen Todd I booked our tickets on line on Sat 7 April 2018 and received a notification that my credit card expiry date was captured incorrectly. When trying to change it on line on Saturday, I was informed that the booking had payment period expired. I called the Travelstart Live phone number on Monday 9 April 2018 and was informed by one of your agents that Gwen was experiencing system problems, but would call me back when she was able to. Within a few minutes she returned my call, was friendly, supportive and helpful in all aspects of the call and various emails that followed thereafter. Her empathy when I informed her that ABSA had blocked my credit card is commendable, if only all agents could serve their clients in this manner and display such client centricity. She is a true ambassador to your brand and the Travelstart team.

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Replies (1)
Travelstart
Travelstart's reply16 May 2018, 10:49
Official

Hi there Carol,

I am pleased to hear that you enjoyed the booking experience provided by our agents, it is always good to know that clients are finding ease when dealing with Travelstart as we do always strive to be customer centric. You keep on booking Carol and we will keep on doing what we do best! Providing efficient and affordable travel to all.

Thank you once again for your comments. It was a pleasure to have been of service to you. Travelstart cannot wait to welcome you back online again soon.

Kind regards,
Dino at Travelstart