1 reviews | Active since Jan 2021
Outraged - disgusting service
I am absolutely furious at the absolute LACK of service and assistance!! I have been trying to make a rebooking since last year which I booked originally in April 2020!! Whereafter fighting and eventually being apologies to because of Travelstart’s incompetence with policies of an airline whereby trying to rob me of thousands of rands - as soon as I wish to proceed the email is no longer available for communications!! Outrageous- how on earth are we supposed to rebook!! I have been a loyal client of Travelstart where I have for the last year had issue after issue with absolutely no assistance! I previously did a review whereby I was supposedly assisted but in reality little after that I landed in the exact same position!!
Thank you for reaching out to us. I have tried to search for your booking in order to assist you and am unable to locate anything. Please could you email your query to feedback @travelstart .com so that I can follow up on your request and revert back to you.
Wishing you a wonderful day further.
Kind regards,
Melissa
Thank you for reaching out to us. I have tried to search for your booking in order to assist you and am unable to locate anything. Please could you email your query to feedback @travelstart .com so that I can follow up on your request and revert back to you.
Wishing you a wonderful day further.
Kind regards,
Melissa
I did as per your response. Received the 48 hours automated response. Have now waited 48 hours- and once again in the exact position of no one assisting me. I am sick to death of trying to rebook my tickets and getting nowhere!
I did as per your response. Received the 48 hours automated response. Have now waited 48 hours- and once again in the exact position of no one assisting me. I am sick to death of trying to rebook my tickets and getting nowhere!
Thank you for the revert.
I have checked the inbox and have not seen your email requesting assistance. Please advise what your email address is as well as contact number, so that we may assist you. Please space out the digits on the contact number as well as the letters of the email so that it pulls through here for me to assist you and reach you. ~Melissa
Thank you for the revert.
I have checked the inbox and have not seen your email requesting assistance. Please advise what your email address is as well as contact number, so that we may assist you. Please space out the digits on the contact number as well as the letters of the email so that it pulls through here for me to assist you and reach you. ~Melissa