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1 reviews | Active since Oct 2016

27 Oct 2021, 06:30

Online system is not functional

I requested a group travel quotation more than a month ago via their online request system and was informed that the quotation will be emailed to me. I am still waiting🙄

Then 2 days ago I submitted another request then also send an email to their help email address and they responded saying they will contact me within 24 hours. Guess what!! It has been 48 hours and no feedback and I need to book flights

0
Replies (5)
Travelstart
Travelstart's reply27 Oct 2021, 14:48
Official
Hi Moniccah, 

Thanks for reaching out and apologies for the delay in responding to your group quote request. 

Please forward your email to feedback @ travelstart . com  

We will follow up with our direct sales team to see if this email was received and to please respond soonest and assist. 

Kind Regards,

Marcelle
's update27 Oct 2021, 15:48
Reviewer Update
Email address provided is invalid

This is mine. ***
Travelstart
Travelstart's reply27 Oct 2021, 21:19
Official
Hi Moniccah, 

We have checked our inbox feedback @ travelstart . com and see we are still receiving emails from other customers. 

Please check the email address you reaching out to us on. 

I am afraid we are unable to see your email address in your response as it is cancelled out for security purposes. 

We will keep checking our inbox and once received forward it onto live @ travelstart . com  

Kind Regards,

Marcelle 
's update28 Oct 2021, 08:04
Reviewer Update
Hi Marcelle

Please read my initial email to understand it and not to answer and make me look for an email.

I said I used your online system to request a group flight quotation.

You should be assisting me to get that quote so that I can book our flights instead of asking me to forward you an email which I do not have because I sent a request using your online system.

Do you understand? I need to book flights for a group of people, can you help me that or not?
Travelstart
Travelstart's reply28 Oct 2021, 10:08
Official
Hi Moniccah,

Thank you for reaching out to us.

My apologies for the confusion. Please can you send me an email to feedback @ travelstart . com so that I can ensure that the team gets the request and actions it for you.

Kind Regards,
Melissa