Online ******

It is without pleasure that we've been calling, writing emails and even visits in person to their offices for a refund for an online booking.

Our ordeal started with what we thought would be a simple booking for a flight from Cape Town to Johannesburg on 14 June 2023. Their system cancelled the first booking citing security reasons as the payment came out of Mozambique. We then tried a second booking which also failed. Problem is that the FNB account in Mozambique were debited.

Eventually we then opted for a second travel agent who we successfully obtained the flight ticket from. When my associate in Mozambique checked his account there were three debits with one flight ticket. We then approached Travels tart for the refund with only the first cancelled ticket being refunded. The second one they can see but unable to locate the funds. We have submitted bank statements to show the second debit. We now approaching month five in order to get the refund. Sad to say that TravelStart only actively work on the refund when you visit their offices in person. No constructive responses on email and no telephone communication from them unless we call. Reality is that we've spent more than the tickets worth trying to get a refund with options given to them to issue a ticket seeing that they can't account for the money, obviously not an option for TravelStart needles to say that we also not getting out money back.