EW
Elton W
1 reviews | Active since Dec 2010
18 Apr 2015, 08:27
ONE finger error at the cost of R400.00
I booked return flights with FlySafair - online through [URL Removed] - for a client. Unfortunately, I made a typing error, and instead of an \O"I typed an \""E\"". The client is quite pedantic about his Title & Surname"
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Travelstart's replyOfficial
18 Apr 2015, 10:46Hello EltonVW,
Thank you for your comments.
I do regret to hear of the frustrations experienced when trying to make changes to the name on the booking made for your client.
Name change/spelling error procedures differ from one airline to the next, which is why we advise during the online process that the names should be entered as per the passport/ID.
Some of the low cost carriers charge an administration fee to do corrections to the spelling/do name changes on a booking. This is the fee that you needed to pay for both sectors on the ticket.
I am also busy investigating the communications between yourself and our team. I will revert on Monday with further feedback on this concern of yours.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for your comments.
I do regret to hear of the frustrations experienced when trying to make changes to the name on the booking made for your client.
Name change/spelling error procedures differ from one airline to the next, which is why we advise during the online process that the names should be entered as per the passport/ID.
Some of the low cost carriers charge an administration fee to do corrections to the spelling/do name changes on a booking. This is the fee that you needed to pay for both sectors on the ticket.
I am also busy investigating the communications between yourself and our team. I will revert on Monday with further feedback on this concern of yours.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Travelstart's reply18 Apr 2015, 10:46
Official
Hello EltonVW,
Thank you for your comments.
I do regret to hear of the frustrations experienced when trying to make changes to the name on the booking made for your client.
Name change/spelling error procedures differ from one airline to the next, which is why we advise during the online process that the names should be entered as per the passport/ID.
Some of the low cost carriers charge an administration fee to do corrections to the spelling/do name changes on a booking. This is the fee that you needed to pay for both sectors on the ticket.
I am also busy investigating the communications between yourself and our team. I will revert on Monday with further feedback on this concern of yours.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for your comments.
I do regret to hear of the frustrations experienced when trying to make changes to the name on the booking made for your client.
Name change/spelling error procedures differ from one airline to the next, which is why we advise during the online process that the names should be entered as per the passport/ID.
Some of the low cost carriers charge an administration fee to do corrections to the spelling/do name changes on a booking. This is the fee that you needed to pay for both sectors on the ticket.
I am also busy investigating the communications between yourself and our team. I will revert on Monday with further feedback on this concern of yours.
Kind regards,
Nazley de Vos
Customer Relations Specialist