BA
Bernadette A
1 reviews | Active since Apr 2019
24 Apr 2019, 19:57
ONE BEACON OF LIGHT IN CUSTOMER CARE
This Review is ONLY for Gwen, who helped in the DM's of Twitter as my last resort after failed attempts with emailing and calling!
Gwen was patient and understood my frustration, she asked me to explain and within an hour to two managed to sort out my problem - a problem which no one else seemed to have been able to do for me - whilst keeping me in the loop the entire time!
Gwen needs a raise Travelstart and you should know that her level of service put everyone else I had to deal with , to shame.
South Africa needs more customer service people like her!
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Travelstart's replyOfficial
25 Apr 2019, 12:38Dear Bernadette Araujo
Thank you very much for taking the time out of your busy schedule to write to us, about your experience.
We always strive at delivering the best customer service and this is proof that we are moving in the right direction.
I will make sure Gwen and her manager knows about your amazing compliment.
I hope you have a wonderful day further.
With kind regards, Melony at Travelstart
Customer Relations Team
Travelstart's reply25 Apr 2019, 12:38
Official
Dear Bernadette Araujo
Thank you very much for taking the time out of your busy schedule to write to us, about your experience.
We always strive at delivering the best customer service and this is proof that we are moving in the right direction.
I will make sure Gwen and her manager knows about your amazing compliment.
I hope you have a wonderful day further.
With kind regards, Melony at Travelstart
Customer Relations Team