zL
zuko L
1 reviews | Active since Nov 2012
18 Mar 2016, 10:28
Not Willing to refund
I made a booking online , few day ago had a funeral of a family member (father) . I am unable to fly as a results of funeral arrangements.<br> At the time of booking terms and conditions of cancellation state that one will get refund in such cases . <br> <br> But what I get form the airline is a different story. This is really bad customer service <br> <br>
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Replies (1)
Travelstart's replyOfficial
18 Mar 2016, 11:54Hello zukolanga,
Thank you for taking my call earlier.
As discussed, I note you have the Cancellation & Refund Assistance on your booking. Please can you gather the supporting documentation required in order that we can apply this policy to the refund process. Please forward these to our refunds department.
I apologise that this was not picked up when you initially contacted us.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for taking my call earlier.
As discussed, I note you have the Cancellation & Refund Assistance on your booking. Please can you gather the supporting documentation required in order that we can apply this policy to the refund process. Please forward these to our refunds department.
I apologise that this was not picked up when you initially contacted us.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Travelstart's reply18 Mar 2016, 11:54
Official
Hello zukolanga,
Thank you for taking my call earlier.
As discussed, I note you have the Cancellation & Refund Assistance on your booking. Please can you gather the supporting documentation required in order that we can apply this policy to the refund process. Please forward these to our refunds department.
I apologise that this was not picked up when you initially contacted us.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for taking my call earlier.
As discussed, I note you have the Cancellation & Refund Assistance on your booking. Please can you gather the supporting documentation required in order that we can apply this policy to the refund process. Please forward these to our refunds department.
I apologise that this was not picked up when you initially contacted us.
Kind regards,
Nazley de Vos
Customer Relations Specialist