1 reviews | Active since Apr 2020
Not truly there for their customers.
Our flights were previously cancelled due to COVID 19 for which we received vouchers from Travelstart. I now needed to book a new flight. I had to contact their chat room only to find out they will not be able to assist in changing my booking as the vouchers were issued by the airline (Ethiopian Airlines).
Now I have to contact the airline myself and arrange the trip via them. This has proven to be a nightmare as you can go read the reviews on Ethiopian Airlines customer service...
The reason for Travel Start's existence is to take out the unnecessary admin with travel arrangements. When times are good, they are more than willing to provide this service and take my money to do so.
But when times are rough such as now with Covid cancellations and re-bookings, they send you away to sort it out on my own. They think they can just close this chapter and focus on new clients that are more in line with the easier times.
The problem is: I have been a loyal customer of their site for years, made multiple bookings. Now, I will no longer be making use of their services as their true colors have now shown. Not only have they lost me as a client, but I am hoping to take as much as possible with me via word of mouth and sites such as HelloPeter.
Thank you for your feedback.
I am sorry to hear that you have had a difficult time in rebooking the ticket you had obtained vouchers for.
I have checked the system and can only locate 1 successful booking. I have checked all email correspondence and can only find something dated 7 months ago when you had requested a rebooking.
I have checked the airline directives and after obtaining a voucher it can only be redeemed directly with the airline, we would be unable to assist you as per the airlines directives and instructions. All agencies are governed by the airlines directives and we have requested updates and informations from airlines so that we can assist all clients to the best of our ability.
We know that these are difficult times and we are working hard to ensure that each passenger is assisted correctly.
Wishing you a good day further.
Kind regards,
Melissa
Thank you for your feedback.
I am sorry to hear that you have had a difficult time in rebooking the ticket you had obtained vouchers for.
I have checked the system and can only locate 1 successful booking. I have checked all email correspondence and can only find something dated 7 months ago when you had requested a rebooking.
I have checked the airline directives and after obtaining a voucher it can only be redeemed directly with the airline, we would be unable to assist you as per the airlines directives and instructions. All agencies are governed by the airlines directives and we have requested updates and informations from airlines so that we can assist all clients to the best of our ability.
We know that these are difficult times and we are working hard to ensure that each passenger is assisted correctly.
Wishing you a good day further.
Kind regards,
Melissa