TM
Thandeka M
1 reviews | Active since Mar 2021
03 Mar 2021, 13:38
Not repsonding as per the SLA
I made a booking online and only realized when i got the eticket, that one of the traveler's surnames was incorrect. I completed the online form for them to change the details. I have called, written (Whatsapp, Flapp and online forms) more than 8 times. Its been 3 days now and only after i sent them a cancelation request via online form, they respond informing me i have to call the airline directly.
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Replies (1)
Travelstart's replyOfficial
03 Mar 2021, 16:29Hi Thandeka,
Thanks for contacting us and sorry that you have been struggling to reach us our team.
Due to Covid 19 reaching its second wave in most countries we are receiving high volumes of booking queries.
Please be assured we have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
I see our Amendments team have since been in contact via email providing the following information regarding name corrections & changes with Airlink.
""Airlink allows to change the name or surname on a ticket. This needs to be done with the airline direct and there are fees applicable which they will advise of at the time of the change being made.
Passenger will need to e-mail the nearest Airlink ATO/CTO to request and complete the name change and retain the same booking class unless they require to change to a new flight and date subject to class availability and fare/tax difference.
You will need to send your request to *** and your ticket number: *** and a copy of the passenger's passport and birth certificate.
You can also reach them on ***.""
Kind Regards,
Marcelle
Thanks for contacting us and sorry that you have been struggling to reach us our team.
Due to Covid 19 reaching its second wave in most countries we are receiving high volumes of booking queries.
Please be assured we have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
I see our Amendments team have since been in contact via email providing the following information regarding name corrections & changes with Airlink.
""Airlink allows to change the name or surname on a ticket. This needs to be done with the airline direct and there are fees applicable which they will advise of at the time of the change being made.
Passenger will need to e-mail the nearest Airlink ATO/CTO to request and complete the name change and retain the same booking class unless they require to change to a new flight and date subject to class availability and fare/tax difference.
You will need to send your request to *** and your ticket number: *** and a copy of the passenger's passport and birth certificate.
You can also reach them on ***.""
Kind Regards,
Marcelle
Travelstart's reply03 Mar 2021, 16:29
Official
Hi Thandeka,
Thanks for contacting us and sorry that you have been struggling to reach us our team.
Due to Covid 19 reaching its second wave in most countries we are receiving high volumes of booking queries.
Please be assured we have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
I see our Amendments team have since been in contact via email providing the following information regarding name corrections & changes with Airlink.
""Airlink allows to change the name or surname on a ticket. This needs to be done with the airline direct and there are fees applicable which they will advise of at the time of the change being made.
Passenger will need to e-mail the nearest Airlink ATO/CTO to request and complete the name change and retain the same booking class unless they require to change to a new flight and date subject to class availability and fare/tax difference.
You will need to send your request to *** and your ticket number: *** and a copy of the passenger's passport and birth certificate.
You can also reach them on ***.""
Kind Regards,
Marcelle
Thanks for contacting us and sorry that you have been struggling to reach us our team.
Due to Covid 19 reaching its second wave in most countries we are receiving high volumes of booking queries.
Please be assured we have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
I see our Amendments team have since been in contact via email providing the following information regarding name corrections & changes with Airlink.
""Airlink allows to change the name or surname on a ticket. This needs to be done with the airline direct and there are fees applicable which they will advise of at the time of the change being made.
Passenger will need to e-mail the nearest Airlink ATO/CTO to request and complete the name change and retain the same booking class unless they require to change to a new flight and date subject to class availability and fare/tax difference.
You will need to send your request to *** and your ticket number: *** and a copy of the passenger's passport and birth certificate.
You can also reach them on ***.""
Kind Regards,
Marcelle