cH
charl H
1 reviews | Active since Mar 2009
02 Jun 2020, 10:24
NOT honouring repayment agreements.
Dear Travelstart
On 7th of April 2020 Request number #924738 you stated we will receive a refund in 6 to 8 weeks, that was yesterday.
Today you are singing a different story. 10 to 12 weeks. On a refund that according to you was processed on the 19th of May according to your website chat assistant “elroy” the airline must refund us.. We paid you, not the airline??
Either you refund us as per the email you sent or we taking this legal.
Your choice.
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
02 Jun 2020, 11:12Good day Charl,
Thank you for taking the time to provide feedback on your flight booking with Travelstart. We are sorry to hear you are not pleased with the way your refund request has been handled.
Kindly note, even though you payTravelstart to issue the ticket on behalf of the airline, the full ticket value is paid over to the airline, so we are not in possession of your funds to refund you. We have submitted the refund application to the airline, who will then pay the funds back to the original form of payment.
Refunds usually take anything from 6-8 weeks to be finalised i.e. for funds to reflect on your credit card or bank account but due to the current situation with COVID-19, we have noticed significant delays in processing on the airline's side and refunds are now being finalised in 10-12 weeks.
Please be advised that someone from our Refunds team will be in contact as soon as possible to explain the process in detail and answer any other questions you might have.
We do apologize for any inconvenience caused.
Kind regards,
Travelstart
Thank you for taking the time to provide feedback on your flight booking with Travelstart. We are sorry to hear you are not pleased with the way your refund request has been handled.
Kindly note, even though you payTravelstart to issue the ticket on behalf of the airline, the full ticket value is paid over to the airline, so we are not in possession of your funds to refund you. We have submitted the refund application to the airline, who will then pay the funds back to the original form of payment.
Refunds usually take anything from 6-8 weeks to be finalised i.e. for funds to reflect on your credit card or bank account but due to the current situation with COVID-19, we have noticed significant delays in processing on the airline's side and refunds are now being finalised in 10-12 weeks.
Please be advised that someone from our Refunds team will be in contact as soon as possible to explain the process in detail and answer any other questions you might have.
We do apologize for any inconvenience caused.
Kind regards,
Travelstart
Travelstart's reply02 Jun 2020, 11:12
Official
Good day Charl,
Thank you for taking the time to provide feedback on your flight booking with Travelstart. We are sorry to hear you are not pleased with the way your refund request has been handled.
Kindly note, even though you payTravelstart to issue the ticket on behalf of the airline, the full ticket value is paid over to the airline, so we are not in possession of your funds to refund you. We have submitted the refund application to the airline, who will then pay the funds back to the original form of payment.
Refunds usually take anything from 6-8 weeks to be finalised i.e. for funds to reflect on your credit card or bank account but due to the current situation with COVID-19, we have noticed significant delays in processing on the airline's side and refunds are now being finalised in 10-12 weeks.
Please be advised that someone from our Refunds team will be in contact as soon as possible to explain the process in detail and answer any other questions you might have.
We do apologize for any inconvenience caused.
Kind regards,
Travelstart
Thank you for taking the time to provide feedback on your flight booking with Travelstart. We are sorry to hear you are not pleased with the way your refund request has been handled.
Kindly note, even though you payTravelstart to issue the ticket on behalf of the airline, the full ticket value is paid over to the airline, so we are not in possession of your funds to refund you. We have submitted the refund application to the airline, who will then pay the funds back to the original form of payment.
Refunds usually take anything from 6-8 weeks to be finalised i.e. for funds to reflect on your credit card or bank account but due to the current situation with COVID-19, we have noticed significant delays in processing on the airline's side and refunds are now being finalised in 10-12 weeks.
Please be advised that someone from our Refunds team will be in contact as soon as possible to explain the process in detail and answer any other questions you might have.
We do apologize for any inconvenience caused.
Kind regards,
Travelstart
cH
charl H's updateReviewer Update
02 Jun 2020, 11:30Absolute nonsense. you knew this when you sent me the email 8 weeks ago.
Excuse after excuse after excuse
Excuse after excuse after excuse
cH
charl H's update02 Jun 2020, 11:30
Reviewer Update
Absolute nonsense. you knew this when you sent me the email 8 weeks ago.
Excuse after excuse after excuse
Excuse after excuse after excuse
cH
charl H's updateReviewer Update
02 Jun 2020, 11:32why must I continually chase you? ever heard of customer service and communicating to clients when things change???
cH
charl H's update02 Jun 2020, 11:32
Reviewer Update
why must I continually chase you? ever heard of customer service and communicating to clients when things change???
Travelstart's replyOfficial
02 Jun 2020, 15:54Good day Charl,
I believe one of our Refunds agent contacted you over the phone earlier today and explained the process to you.
We are awaiting for the airline to finalise the refund. Once this has been done the funds will be refunded back to you.
We will follow up with airline and give you an update as soon as we get feedback from them.
Kind Regards,
Travelstart
I believe one of our Refunds agent contacted you over the phone earlier today and explained the process to you.
We are awaiting for the airline to finalise the refund. Once this has been done the funds will be refunded back to you.
We will follow up with airline and give you an update as soon as we get feedback from them.
Kind Regards,
Travelstart
Travelstart's reply02 Jun 2020, 15:54
Official
Good day Charl,
I believe one of our Refunds agent contacted you over the phone earlier today and explained the process to you.
We are awaiting for the airline to finalise the refund. Once this has been done the funds will be refunded back to you.
We will follow up with airline and give you an update as soon as we get feedback from them.
Kind Regards,
Travelstart
I believe one of our Refunds agent contacted you over the phone earlier today and explained the process to you.
We are awaiting for the airline to finalise the refund. Once this has been done the funds will be refunded back to you.
We will follow up with airline and give you an update as soon as we get feedback from them.
Kind Regards,
Travelstart