Not helpful at all
<p>I made a booking for a car hire through travelstart/Cartrawler. A day before the car was to be collected I cancelled the booking with Woodford carhire. They only notified me at a later stage that I had to cancel through travelstart/cartrawler in order to get a refund. I contacted them and they said that due to the fact that it was past the date of collection that I will not be refunded. There was absolutely no help from them and no understanding that i can present them with the cancellation emails that i sent through to woodford. Will never use them ever again!</p>
Dear Mario, good day
Thank you for bringing your concern to our attention.
I refer to our recent telecom regarding your concern. Thank you for understanding the feedback provided.
Whilst we as Travelstart strive to assist with your travel arrangements as best as we can, there are unfortunately certain aspects that are out of our control.
As the request was forwarded through to one of our suppliers on the day of the rental, we would not be able to override the suppliers policy with regards to cancellations.
We do however take your feedback very seriously and will ensure to work towards making our Travelstart customers happy with the services that we provide.
Please feel free to email me directly if you require any further assistance to: ***
Kind Regards,
Dale
Dear Mario, good day
Thank you for bringing your concern to our attention.
I refer to our recent telecom regarding your concern. Thank you for understanding the feedback provided.
Whilst we as Travelstart strive to assist with your travel arrangements as best as we can, there are unfortunately certain aspects that are out of our control.
As the request was forwarded through to one of our suppliers on the day of the rental, we would not be able to override the suppliers policy with regards to cancellations.
We do however take your feedback very seriously and will ensure to work towards making our Travelstart customers happy with the services that we provide.
Please feel free to email me directly if you require any further assistance to: ***
Kind Regards,
Dale