Not all apples are rotten at Travelstart!

I recently wrote a rather scathing review on Travelstart about the poor manner in which they handled my matter of a booking gone wrong. I'm pleased to share that within two days of publishing the review on hallopeter, Travelstart got in touch with me via email and began an investigation into my matter. A gentleman named Shaun from their feedback desk contacted me via email and subsequently called me to explain their process. Shaun was affable and professional in his approach. He kept me updated on developments and in the end, delivered on his promise to get me refunded... All this took him nothing more than a few days to resolve which begs the question why it had taken them months to resolve what is in my opinion, a very simple matter?! The simple answer is that they were all secretly hoping that I would give up on pursuing the refund and move on... That said, Shaun saved the day... there is a glimmer of credibility restored for Travelstart. If you ask me, the CEO of that business should "GIVE THAT MAN A BELLS!" .... once the alcohol ban is lifted again:)