1 reviews | Active since Oct 2020
Normal SLEEPING TIME - 41 minutes to respond to an email sent to me at 10:39PM!
Booked 4 tickets at 9:07PM last night. Payment approval request for FULL AMOUNT sent to my phone and I approved payment fir the 4 return tickets. Tonight, after a busy day at work and finding an email from Travel Start in my Junk Mail, I am requested to make payment for the other 50% via a LINK?! Email was sent to me at 10:39PM last night, stating I have till 11:30pm to confirm outstanding payment via the PAYMENT LINK. Obviously I went to sleep around 10pm and had NO CHANCE of ever making that deadline. Especially since I already agreed and approved payment for the full amount!! Now the only message I get when trying to use the link, is PAYMENT TIME EXPIRED. I must check in online at 6am. But I don’t have one e-ticket for the airline booking reference number. HIGHLY FRUSTRATING AND DISAPPOINTING.
Thanks for reaching out and providing us with your feedback.
Due to high volumes of booking queries we receive and customers booking during the daytime and evening we have an after hours team working on bookings processing payments and assisting customers.
I am glad to hear you have since received your tickets. Thank you for confirming.
I've also double checked on myside and see the tickets have been emailed.
Have a good evening.
Kind Regards,
Marcelle
Thanks for reaching out and providing us with your feedback.
Due to high volumes of booking queries we receive and customers booking during the daytime and evening we have an after hours team working on bookings processing payments and assisting customers.
I am glad to hear you have since received your tickets. Thank you for confirming.
I've also double checked on myside and see the tickets have been emailed.
Have a good evening.
Kind Regards,
Marcelle