TV
Theunis V
1 reviews | Active since Jun 2009
24 May 2022, 08:41
Non response to communication means no sympathy
I booked 3 x return tickets for June. had problems with paying with card and therefore did a EFT. Just to receive several SMS messages the next day informing me that the fees has since increased, which had to be paid before 13:00. Because I was in a conference meeting when I received the SMS messages, I could not pay. Now I am struggling to get refunded the amount I EFT. I have capture several enquiries on their website, send e-mails, yet no response. I need another 3 flight tickets in July and have requested the money already paid be used for that, but no response.
Helpful (0)
Replies (8)0
Replies (8)
Travelstart's replyOfficial
24 May 2022, 09:08Hi Theunis,
Thank you for taking my call and allowing me to assist and address your concerns over the phone with regards to your refund query.
As discussed I have escalated this onto our finance team to finalize the refund. This will be done by close of business today and I will do a follow up call and email the guaranteed proof of payment.
I would also like to thank you for your feedback and suggestions which will be passed onto the relevant team leads.
We value all suggestions from our customers as this helps us improve where needed.
Kind Regards,
Marcelle
Thank you for taking my call and allowing me to assist and address your concerns over the phone with regards to your refund query.
As discussed I have escalated this onto our finance team to finalize the refund. This will be done by close of business today and I will do a follow up call and email the guaranteed proof of payment.
I would also like to thank you for your feedback and suggestions which will be passed onto the relevant team leads.
We value all suggestions from our customers as this helps us improve where needed.
Kind Regards,
Marcelle
Travelstart's reply24 May 2022, 09:08
Official
Hi Theunis,
Thank you for taking my call and allowing me to assist and address your concerns over the phone with regards to your refund query.
As discussed I have escalated this onto our finance team to finalize the refund. This will be done by close of business today and I will do a follow up call and email the guaranteed proof of payment.
I would also like to thank you for your feedback and suggestions which will be passed onto the relevant team leads.
We value all suggestions from our customers as this helps us improve where needed.
Kind Regards,
Marcelle
Thank you for taking my call and allowing me to assist and address your concerns over the phone with regards to your refund query.
As discussed I have escalated this onto our finance team to finalize the refund. This will be done by close of business today and I will do a follow up call and email the guaranteed proof of payment.
I would also like to thank you for your feedback and suggestions which will be passed onto the relevant team leads.
We value all suggestions from our customers as this helps us improve where needed.
Kind Regards,
Marcelle
TV
Theunis V's updateReviewer Update
24 May 2022, 11:24Thank Marcelle, I am looking forward hearing from you.
Thanks Hellopeter.com
Thanks Hellopeter.com
TV
Theunis V's update24 May 2022, 11:24
Reviewer Update
Thank Marcelle, I am looking forward hearing from you.
Thanks Hellopeter.com
Thanks Hellopeter.com
TV
Theunis V's updateReviewer Update
24 May 2022, 18:23I should have believed all the negative comments on Travelstart's Facebook profile and obviously on this platform.
IT WAS TO GOOD TO BE TRUE. Marcelle did contact me at 16:29 but, only to inform me that they are trying to do the refund but don't have my banking details, notwithstanding the fact that I provided it several times online, e-mail and even provided letter from my bank confirming my banking details. Whilst I confirmed it, Marcelle contacted me at 16:50 to inform me that the refund payment was unsuccessful, crying and sobbing while se apologised, which I hope was sincere.
I really don't know what to do, should I contact my attorney, maybe I should.
IT WAS TO GOOD TO BE TRUE. Marcelle did contact me at 16:29 but, only to inform me that they are trying to do the refund but don't have my banking details, notwithstanding the fact that I provided it several times online, e-mail and even provided letter from my bank confirming my banking details. Whilst I confirmed it, Marcelle contacted me at 16:50 to inform me that the refund payment was unsuccessful, crying and sobbing while se apologised, which I hope was sincere.
I really don't know what to do, should I contact my attorney, maybe I should.
TV
Theunis V's update24 May 2022, 18:23
Reviewer Update
I should have believed all the negative comments on Travelstart's Facebook profile and obviously on this platform.
IT WAS TO GOOD TO BE TRUE. Marcelle did contact me at 16:29 but, only to inform me that they are trying to do the refund but don't have my banking details, notwithstanding the fact that I provided it several times online, e-mail and even provided letter from my bank confirming my banking details. Whilst I confirmed it, Marcelle contacted me at 16:50 to inform me that the refund payment was unsuccessful, crying and sobbing while se apologised, which I hope was sincere.
I really don't know what to do, should I contact my attorney, maybe I should.
IT WAS TO GOOD TO BE TRUE. Marcelle did contact me at 16:29 but, only to inform me that they are trying to do the refund but don't have my banking details, notwithstanding the fact that I provided it several times online, e-mail and even provided letter from my bank confirming my banking details. Whilst I confirmed it, Marcelle contacted me at 16:50 to inform me that the refund payment was unsuccessful, crying and sobbing while se apologised, which I hope was sincere.
I really don't know what to do, should I contact my attorney, maybe I should.
Travelstart's replyOfficial
25 May 2022, 08:28Hi Theunis,
Thank you for the revert. I have gone through the booking and information and can see that Marcelle has done everything in her power to assist you, including calling you numerous times to keep you up to date, which is exceptional even when there was negative feedback to provide.
Please note that I have sent the booking to the finance team once more and have asked them to conclude the refund. Please keep an eye out for additional correspondence.
Kind Regards,
Melissa
Thank you for the revert. I have gone through the booking and information and can see that Marcelle has done everything in her power to assist you, including calling you numerous times to keep you up to date, which is exceptional even when there was negative feedback to provide.
Please note that I have sent the booking to the finance team once more and have asked them to conclude the refund. Please keep an eye out for additional correspondence.
Kind Regards,
Melissa
Travelstart's reply25 May 2022, 08:28
Official
Hi Theunis,
Thank you for the revert. I have gone through the booking and information and can see that Marcelle has done everything in her power to assist you, including calling you numerous times to keep you up to date, which is exceptional even when there was negative feedback to provide.
Please note that I have sent the booking to the finance team once more and have asked them to conclude the refund. Please keep an eye out for additional correspondence.
Kind Regards,
Melissa
Thank you for the revert. I have gone through the booking and information and can see that Marcelle has done everything in her power to assist you, including calling you numerous times to keep you up to date, which is exceptional even when there was negative feedback to provide.
Please note that I have sent the booking to the finance team once more and have asked them to conclude the refund. Please keep an eye out for additional correspondence.
Kind Regards,
Melissa
TV
Theunis V's updateReviewer Update
25 May 2022, 09:25Hi Melissa
Whilst I appreciate Marcelle "doing everything in her power to assist me and made, including calling me numerous times (only 3)" Travelstart has not refunded me yet.
I was dumbfounded when Marcelle informed me that no record of my banking details could be found, notwithstanding the fact that i have capture it several times on your website, emails and have also provided a letter from my bank confirming my details.
The problem is that I was never informed what the reason for the delay is. Tomorrow it will be a week that my money is sitting on Travelstart's bank account.
I don't want to " keep an eye out for additional correspondence", I just want MY MONEY BACK!!
Whilst I appreciate Marcelle "doing everything in her power to assist me and made, including calling me numerous times (only 3)" Travelstart has not refunded me yet.
I was dumbfounded when Marcelle informed me that no record of my banking details could be found, notwithstanding the fact that i have capture it several times on your website, emails and have also provided a letter from my bank confirming my details.
The problem is that I was never informed what the reason for the delay is. Tomorrow it will be a week that my money is sitting on Travelstart's bank account.
I don't want to " keep an eye out for additional correspondence", I just want MY MONEY BACK!!
TV
Theunis V's update25 May 2022, 09:25
Reviewer Update
Hi Melissa
Whilst I appreciate Marcelle "doing everything in her power to assist me and made, including calling me numerous times (only 3)" Travelstart has not refunded me yet.
I was dumbfounded when Marcelle informed me that no record of my banking details could be found, notwithstanding the fact that i have capture it several times on your website, emails and have also provided a letter from my bank confirming my details.
The problem is that I was never informed what the reason for the delay is. Tomorrow it will be a week that my money is sitting on Travelstart's bank account.
I don't want to " keep an eye out for additional correspondence", I just want MY MONEY BACK!!
Whilst I appreciate Marcelle "doing everything in her power to assist me and made, including calling me numerous times (only 3)" Travelstart has not refunded me yet.
I was dumbfounded when Marcelle informed me that no record of my banking details could be found, notwithstanding the fact that i have capture it several times on your website, emails and have also provided a letter from my bank confirming my details.
The problem is that I was never informed what the reason for the delay is. Tomorrow it will be a week that my money is sitting on Travelstart's bank account.
I don't want to " keep an eye out for additional correspondence", I just want MY MONEY BACK!!
TV
Theunis V's updateReviewer Update
25 May 2022, 09:44I tried to contacted Travelstart on their office line pressed 3 for refunds a voice informed that my waiting period is 20 minutes in the queue. If that is the case I can only assume several people are phoning in regarding their refunds.
I am coming to you office and won't leave without a proof of payment in my hand.
I am coming to you office and won't leave without a proof of payment in my hand.
TV
Theunis V's update25 May 2022, 09:44
Reviewer Update
I tried to contacted Travelstart on their office line pressed 3 for refunds a voice informed that my waiting period is 20 minutes in the queue. If that is the case I can only assume several people are phoning in regarding their refunds.
I am coming to you office and won't leave without a proof of payment in my hand.
I am coming to you office and won't leave without a proof of payment in my hand.
TV
Theunis V's updateReviewer Update
25 May 2022, 09:47Thank you
I just received a e-mail with proof of payment.
I just received a e-mail with proof of payment.
TV
Theunis V's update25 May 2022, 09:47
Reviewer Update
Thank you
I just received a e-mail with proof of payment.
I just received a e-mail with proof of payment.
Travelstart's replyOfficial
26 May 2022, 14:26Hi Theunis,
Thank you for the update. Please email *** should you require further assistance.
Kind Regards,
Melissa
Thank you for the update. Please email *** should you require further assistance.
Kind Regards,
Melissa
Travelstart's reply26 May 2022, 14:26
Official
Hi Theunis,
Thank you for the update. Please email *** should you require further assistance.
Kind Regards,
Melissa
Thank you for the update. Please email *** should you require further assistance.
Kind Regards,
Melissa