NON PAYMENT OF REFUND/ INCOMPETENCE

I booked a Kenya airline return flight from Cape Town to Lagos in February and the flight was canceled by the airlines.

Subsequently, I requested for a refund when I couldn’t get an alternative favourable flight with the airlines. Since that time, Travelstart has told me that the refund has been requested but the airline is delaying the refund and I should contact the airline.

Numerous times I have contacted the airline but they keep referring me back to the travel agent and that I can only get my refunds when the travel agent request for it. I have made an effort to contact Travelstart at least twice every month since then. Whenever I do this, travelstart asks that I contact airline and when I contact airline, airline tells me to contact travelstart.

This has gone on and on and on for almost a year now.

The irony of it all is that travelstart does not have a telephone number provided or an office address. Communication is only done via WhatsApp, and it takes hours to get a response or none at all.

This to me is very unprofessional and very ***********. At this point, I am so confused and believe that I will never get back my refunds. This hurts so much.

I honestly don’t know what to do anymore. Does it have to take a lifetime just to get refund? I have been told that they are the worst travel agents ever. How did I fall into this this ****?