1 reviews | Active since Sept 2021
Non existing customer service costs me R4,000!
I made a booking via Travelstart on 7 October 2021, travelling from Cape Town to Durban and received confirmation that the booking was successful. A short while later I received an email saying something went wrong with the payment and that I should not rebook but just click on the link to process the payment again. When I followed the link, the actual amount that came up, was R1,238 MORE!!! I immediately contacted Travelstart (at 7pm) via whatsapp as according to their website their WhatsApp line is open from 9am-9pm and there was no phone line to call. The only response I received was “Please wait while we transfer you to one of our agents”. I never heard a word back from their phantom agents.
That evening at 11pm (whilst any normal person will be sleeping) another email was sent from them saying that if I do not make payment by 12pm my booking expires. I emailed them the next day enquiring about this, and again contacted their WhatsApp line (as there is no number listed to actually phone anyone at this company!). I received NO response to my email (despite it promising to respond within 24 hours), and once again no response from the promised whatsapp “agent”, despite numerous whatsapps.
This has necessitated me to purchase new tickets- directly at the airlines as I will never use Travelstart again - at an ADDITIONAL cost of nearly R4,000.
If you want to run a business like this, you should at least appoint people to offer customer service.
Thank you for reaching out to us.
I have tried to call to no avail. Please note I checked the booking and the payment remained the same. I can see the back end of the payment section and did not increase, but there were products which were selected that increased the cost and this should have been deselected when you were going through the payment process. I will call you within the next 24 hours in order to address your concerns and take note that we can't guarantee a fare after midnight on a booking as the airline does a repricing on their side.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have tried to call to no avail. Please note I checked the booking and the payment remained the same. I can see the back end of the payment section and did not increase, but there were products which were selected that increased the cost and this should have been deselected when you were going through the payment process. I will call you within the next 24 hours in order to address your concerns and take note that we can't guarantee a fare after midnight on a booking as the airline does a repricing on their side.
Kind Regards,
Melissa