RK
Ri-Ellen Kemp
1 reviews | Active since Mar 2017
01 Jun 2022, 10:16
Non existing after sales service
I tried to make contact about flights that changed. I phoned and stayed online and waiting for 30min three times. I have tried the whatsapp line and email and no response. I booked flights from PE to Joburg and then from JHB to Nelspruit. They moved the flight earlier and wont be able to be in time for JHB Nelspruit flight.
The after sale service is not existing.
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
02 Jun 2022, 16:57Hi Ri-Ellen,
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused for your flight schedule change.
We have called twice on the contact number you have provided here and left 2 voice messages. I have also called the number in the booking and spoke to a Rian.
No reference number was mentioned however we have located the following booking: ZA***3
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data, technical issues, Covid etc
Airlines therefore cannot guarantee their timetables.
I see our schedule changes team have been in contact via email providing you with an option the airline has offered to which you have declined and now requesting a refund for the outbound flight.
Your booking is with our Schedule Changes team who will be in touch via email within 24 hours.
Please keep checking your emails. The email address will be sent to: *** which is the email address used to make the booking.
Kind Regards,
Marcelle
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused for your flight schedule change.
We have called twice on the contact number you have provided here and left 2 voice messages. I have also called the number in the booking and spoke to a Rian.
No reference number was mentioned however we have located the following booking: ZA***3
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data, technical issues, Covid etc
Airlines therefore cannot guarantee their timetables.
I see our schedule changes team have been in contact via email providing you with an option the airline has offered to which you have declined and now requesting a refund for the outbound flight.
Your booking is with our Schedule Changes team who will be in touch via email within 24 hours.
Please keep checking your emails. The email address will be sent to: *** which is the email address used to make the booking.
Kind Regards,
Marcelle
Travelstart's reply02 Jun 2022, 16:57
Official
Hi Ri-Ellen,
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused for your flight schedule change.
We have called twice on the contact number you have provided here and left 2 voice messages. I have also called the number in the booking and spoke to a Rian.
No reference number was mentioned however we have located the following booking: ZA***3
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data, technical issues, Covid etc
Airlines therefore cannot guarantee their timetables.
I see our schedule changes team have been in contact via email providing you with an option the airline has offered to which you have declined and now requesting a refund for the outbound flight.
Your booking is with our Schedule Changes team who will be in touch via email within 24 hours.
Please keep checking your emails. The email address will be sent to: *** which is the email address used to make the booking.
Kind Regards,
Marcelle
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused for your flight schedule change.
We have called twice on the contact number you have provided here and left 2 voice messages. I have also called the number in the booking and spoke to a Rian.
No reference number was mentioned however we have located the following booking: ZA***3
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data, technical issues, Covid etc
Airlines therefore cannot guarantee their timetables.
I see our schedule changes team have been in contact via email providing you with an option the airline has offered to which you have declined and now requesting a refund for the outbound flight.
Your booking is with our Schedule Changes team who will be in touch via email within 24 hours.
Please keep checking your emails. The email address will be sent to: *** which is the email address used to make the booking.
Kind Regards,
Marcelle
RK
Ri-Ellen Kemp's updateReviewer Update
03 Jun 2022, 09:04Hi thanks for reply. It is just weird because there is no missed calls but got the voicemail notification this morning at 3am. The line so bad I can not hear what the person is saying. Im on the line now for 28min waiting for them to answer. Is there any numer for the Schedule team. Need to know whats happening because need to change rental car pick up.
RK
Ri-Ellen Kemp's update03 Jun 2022, 09:04
Reviewer Update
Hi thanks for reply. It is just weird because there is no missed calls but got the voicemail notification this morning at 3am. The line so bad I can not hear what the person is saying. Im on the line now for 28min waiting for them to answer. Is there any numer for the Schedule team. Need to know whats happening because need to change rental car pick up.
Travelstart's replyOfficial
03 Jun 2022, 09:40Hi Ri-Ellen,
Thank you for taking my call and confirming you received my voice messages left yesterday.
As discussed - when you spoke to the agent this morning our Schedule changes team will e-mail the airline requesting an auth for a full refund on the outbound flight.
They first need to receive this auth from the airline before they can submit for a full refund as it is up to the airlines discretion if they provide this.
The airlines are receiving high volumes of queries and are responding to our requests as quickly as possible, however there might be a delay.
Kind Regards,
Marcelle
Thank you for taking my call and confirming you received my voice messages left yesterday.
As discussed - when you spoke to the agent this morning our Schedule changes team will e-mail the airline requesting an auth for a full refund on the outbound flight.
They first need to receive this auth from the airline before they can submit for a full refund as it is up to the airlines discretion if they provide this.
The airlines are receiving high volumes of queries and are responding to our requests as quickly as possible, however there might be a delay.
Kind Regards,
Marcelle
Travelstart's reply03 Jun 2022, 09:40
Official
Hi Ri-Ellen,
Thank you for taking my call and confirming you received my voice messages left yesterday.
As discussed - when you spoke to the agent this morning our Schedule changes team will e-mail the airline requesting an auth for a full refund on the outbound flight.
They first need to receive this auth from the airline before they can submit for a full refund as it is up to the airlines discretion if they provide this.
The airlines are receiving high volumes of queries and are responding to our requests as quickly as possible, however there might be a delay.
Kind Regards,
Marcelle
Thank you for taking my call and confirming you received my voice messages left yesterday.
As discussed - when you spoke to the agent this morning our Schedule changes team will e-mail the airline requesting an auth for a full refund on the outbound flight.
They first need to receive this auth from the airline before they can submit for a full refund as it is up to the airlines discretion if they provide this.
The airlines are receiving high volumes of queries and are responding to our requests as quickly as possible, however there might be a delay.
Kind Regards,
Marcelle
RK
Ri-Ellen Kemp's updateReviewer Update
13 Jun 2022, 11:48Hi Marcelle
We received communication from Travelstart that we are penalised because of airline penalty. You moved the flights and we could not make it so the communication started 1 June already and you confirmed on 3rd of June. So I do not understand the situation about the penalties.
This is really a big problem.
We received communication from Travelstart that we are penalised because of airline penalty. You moved the flights and we could not make it so the communication started 1 June already and you confirmed on 3rd of June. So I do not understand the situation about the penalties.
This is really a big problem.
RK
Ri-Ellen Kemp's update13 Jun 2022, 11:48
Reviewer Update
Hi Marcelle
We received communication from Travelstart that we are penalised because of airline penalty. You moved the flights and we could not make it so the communication started 1 June already and you confirmed on 3rd of June. So I do not understand the situation about the penalties.
This is really a big problem.
We received communication from Travelstart that we are penalised because of airline penalty. You moved the flights and we could not make it so the communication started 1 June already and you confirmed on 3rd of June. So I do not understand the situation about the penalties.
This is really a big problem.