RN
Rudi N
1 reviews | Active since May 2019
25 Sept 2019, 15:36
non existent service
This "wonderful" booking online travel agency likes to get customers to confirm a booking at a fee of R87-00 and then neglect to make a booking. When I contacted them via telephone call I was transferred from one department to the next and 10 min later waiting again for another wrong department I was transferred back to the same salesperson "Janice" who started puking pathetic excuses over the phone. I put the phone down as I was prepared to listen to anymore bull**** stories from the Travelstart.
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
25 Sept 2019, 15:43Dear Rudi,
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Travelstart's reply25 Sept 2019, 15:43
Official
Dear Rudi,
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
RN
Rudi N's updateReviewer Update
25 Sept 2019, 16:06Thank you to Alistair at Travelstart who came back to me and resolved the situation, million better than the first person I had to deal with. Travelstart went out of their way to rectify but certain members of their team need serious customer relation training
RN
Rudi N's update25 Sept 2019, 16:06
Reviewer Update
Thank you to Alistair at Travelstart who came back to me and resolved the situation, million better than the first person I had to deal with. Travelstart went out of their way to rectify but certain members of their team need serious customer relation training
RN
Rudi N's updateReviewer Update
17 Jun 2020, 10:20Again, get your non existent customer service up to date as you suck even worse now that you can hide behind COVID as all the other sly ********* businesses does. You just jumped the gravy train like all the others does.
RN
Rudi N's update17 Jun 2020, 10:20
Reviewer Update
Again, get your non existent customer service up to date as you suck even worse now that you can hide behind COVID as all the other sly ********* businesses does. You just jumped the gravy train like all the others does.