Non existent customer service

I am beyond disappointed by Travelstart's lack of customer support. Feels like customer support is almost non existent? I tried moving a flight date through them, which seemed fine in the beginning - the woman who answered the phone was very sweet and helped me out BUT after the call was ended they took SO LONG to get the rest of the things done. They had to send me a confirmation email where I was to confirm the date change of the flight, then an invoice had to be sent and I had to make a payment.

The confirmation email came through and I confirmed the date change. After that I waited for the invoice and eventually that came through as well. I clicked on the "pay now" button in that email and was redirected to a page where I could make the payment. After typing in my banking details, I had to authenticate the purchase on my banking app on my phone (through Capitec). It failed 2 times and the 3rd time the website showed "Authentication successfull" as it always does when I make online purchases and it said that the new e-ticket will be sent shortly.

Long story short, I get to the airport (55km from my house) to get my mom on the plane and she phones me to tell me that the lady at check in is telling her she's not on the system and cant fly. Turns out the flight date was never moved even though the website showed the things I mentioned above. I ended up having to drive all the way home, book a new ticket through Airlink and drive all the way back to the airport the following morning.

The thing that makes it even worse is that I tried phoning them and it was impossible to reach them. Even the next day. Now I also discovered that I don't even have my original booking anymore!!! Even though they also never moved it!! I demand a refund for my original booking, this is absolutely ridiculous. Will not be making use of Travelstart in the future.