DP
Dries P
1 reviews | Active since Oct 2021
18 Oct 2021, 17:25
Non existant customer service
The customer service at travel start is non existant, I'm a 71 year old pensioner that booked a flight to capetown, due to a system error I made a double payment, and I cant seem to get my money refunded even after I sent through my bank statements and jumped through the hoops they requested me to do, still I have not been succesful to get my money back. You cant speak to any consultants directly you can only whatsapp or email, Im a pensioner and I cant afford to loose this money, seems like they dont care.
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Replies (4)0
Replies (4)
Travelstart's replyOfficial
18 Oct 2021, 18:58Hi Dries,
Thank you for taking my call.
Please note that once I receive the statement I will hand it to the finance team to action and process the refund as we were only able to locate 1 transaction on our system and require the bank statement for record purposes.
Kind Regards,
Melissa
Thank you for taking my call.
Please note that once I receive the statement I will hand it to the finance team to action and process the refund as we were only able to locate 1 transaction on our system and require the bank statement for record purposes.
Kind Regards,
Melissa
Travelstart's reply18 Oct 2021, 18:58
Official
Hi Dries,
Thank you for taking my call.
Please note that once I receive the statement I will hand it to the finance team to action and process the refund as we were only able to locate 1 transaction on our system and require the bank statement for record purposes.
Kind Regards,
Melissa
Thank you for taking my call.
Please note that once I receive the statement I will hand it to the finance team to action and process the refund as we were only able to locate 1 transaction on our system and require the bank statement for record purposes.
Kind Regards,
Melissa
DP
Dries P's updateReviewer Update
20 Oct 2021, 10:30You requested me to forward an email to ***,which I did and attached copies of proof of payments made as well as copies of my bankstatements. You indicated that you would personally attend to my problem
1st response. Automated reply We will attend to your enquiry within 24 hours.
2nd response. The matter has been forwarded to the relayive department to resolve.
3rd response (different agent different email address). Attached another E ticket voucher for the same name same date and same flight together with a new tax invoice for double the amount of the flight booking
Travelstarts view: Problem solved.
My situation: I now have 2 flight tickets in my name for thr same flight on the same time and date.
Travelstarts system are inefficient and customer care and service beyond pathetic
1st response. Automated reply We will attend to your enquiry within 24 hours.
2nd response. The matter has been forwarded to the relayive department to resolve.
3rd response (different agent different email address). Attached another E ticket voucher for the same name same date and same flight together with a new tax invoice for double the amount of the flight booking
Travelstarts view: Problem solved.
My situation: I now have 2 flight tickets in my name for thr same flight on the same time and date.
Travelstarts system are inefficient and customer care and service beyond pathetic
DP
Dries P's update20 Oct 2021, 10:30
Reviewer Update
You requested me to forward an email to ***,which I did and attached copies of proof of payments made as well as copies of my bankstatements. You indicated that you would personally attend to my problem
1st response. Automated reply We will attend to your enquiry within 24 hours.
2nd response. The matter has been forwarded to the relayive department to resolve.
3rd response (different agent different email address). Attached another E ticket voucher for the same name same date and same flight together with a new tax invoice for double the amount of the flight booking
Travelstarts view: Problem solved.
My situation: I now have 2 flight tickets in my name for thr same flight on the same time and date.
Travelstarts system are inefficient and customer care and service beyond pathetic
1st response. Automated reply We will attend to your enquiry within 24 hours.
2nd response. The matter has been forwarded to the relayive department to resolve.
3rd response (different agent different email address). Attached another E ticket voucher for the same name same date and same flight together with a new tax invoice for double the amount of the flight booking
Travelstarts view: Problem solved.
My situation: I now have 2 flight tickets in my name for thr same flight on the same time and date.
Travelstarts system are inefficient and customer care and service beyond pathetic
Travelstart's replyOfficial
20 Oct 2021, 19:02Hi Andreas,
Thank you for reaching out to us.
I am sorry about this as I had requested a call back for you and I was advised that this was actioned.
I will check with the relevant team and on all bookings and then revert and advise.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am sorry about this as I had requested a call back for you and I was advised that this was actioned.
I will check with the relevant team and on all bookings and then revert and advise.
Kind Regards,
Melissa
Travelstart's reply20 Oct 2021, 19:02
Official
Hi Andreas,
Thank you for reaching out to us.
I am sorry about this as I had requested a call back for you and I was advised that this was actioned.
I will check with the relevant team and on all bookings and then revert and advise.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am sorry about this as I had requested a call back for you and I was advised that this was actioned.
I will check with the relevant team and on all bookings and then revert and advise.
Kind Regards,
Melissa
DP
Dries P's updateReviewer Update
20 Oct 2021, 19:32Thanks to Shireen my problem has been resolved I can commend her for her excellent assistance after a week long struggle
DP
Dries P's update20 Oct 2021, 19:32
Reviewer Update
Thanks to Shireen my problem has been resolved I can commend her for her excellent assistance after a week long struggle