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Eugene D

1 reviews | Active since Aug 2017

21 Aug 2017, 16:53

Nobody is getting back to me

Payed for flights online....i never received any reference number or proof for my flights....all i receive is a message from my bank to say money has been deducted

I keep calling them....i end up waiting 10-20 mins for an agent to assist.....nobody picks up

This is very pathetic for a company to operate in this manner......

I expect feed back ASAP......

Otherwise I will be taking this further(legal action)

0
Replies (2)
Travelstart
Travelstart's reply21 Aug 2017, 17:03
Official

Dear Mr Dandaraj

Thank you for your feedback.

I have asked an agent to give you a call to discuss your booking. I can see that a booking attempt was made however it was not successful.

We look forward to assisting you in resolving the matter.

Kind regards

Tamara

Travelstart
Travelstart's reply21 Aug 2017, 18:35
Official

Dear Mr Dandaraj

In conclusion we have resolved your query. The funds were as allocated as a pre-authorization by your bank.

We contacted the bank for you and arranged for this to be released.

I hope that this has been resolved to your satisfaction.

Kind regards

Tamara