TN
Thegan N
1 reviews | Active since May 2012
22 Sept 2021, 07:20
No way to make changes to flight bookings
We booked tickets to fly from Jhb to Berlin Travelstart but need to desperately reschedule the flights due to a visa issue.
With less than 48 hours to the flight, I can seek to make any changes because the WhatsApp line isn’t working and nobody responds to emails.
I fear we won’t be able to make the change in time and we will lose our money.
Don’t book with Travelstart, their service is shocking.
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Replies (1)
Travelstart's replyOfficial
22 Sept 2021, 17:30Hi Thegan,
Thank you for reaching out to us.
I am sorry that you had been struggling to obtain assistance in rebooking the ticket.
I have checked the booking and can see that you have been assisted and the payment has been scheduled. The team will collect the payment and reissue the ticket today. I have adjusted the payment and removed the bank processing fee as this is not meant for secondary payments.
I trust this is in order and should you have any further concerns, please email me on feedback @ Travelstart . com
Kind Regards,
Melissa Eksteen
Thank you for reaching out to us.
I am sorry that you had been struggling to obtain assistance in rebooking the ticket.
I have checked the booking and can see that you have been assisted and the payment has been scheduled. The team will collect the payment and reissue the ticket today. I have adjusted the payment and removed the bank processing fee as this is not meant for secondary payments.
I trust this is in order and should you have any further concerns, please email me on feedback @ Travelstart . com
Kind Regards,
Melissa Eksteen
Travelstart's reply22 Sept 2021, 17:30
Official
Hi Thegan,
Thank you for reaching out to us.
I am sorry that you had been struggling to obtain assistance in rebooking the ticket.
I have checked the booking and can see that you have been assisted and the payment has been scheduled. The team will collect the payment and reissue the ticket today. I have adjusted the payment and removed the bank processing fee as this is not meant for secondary payments.
I trust this is in order and should you have any further concerns, please email me on feedback @ Travelstart . com
Kind Regards,
Melissa Eksteen
Thank you for reaching out to us.
I am sorry that you had been struggling to obtain assistance in rebooking the ticket.
I have checked the booking and can see that you have been assisted and the payment has been scheduled. The team will collect the payment and reissue the ticket today. I have adjusted the payment and removed the bank processing fee as this is not meant for secondary payments.
I trust this is in order and should you have any further concerns, please email me on feedback @ Travelstart . com
Kind Regards,
Melissa Eksteen