No way to cancel or communicate with them.

Thank you for your response and I do have my lancet results available, will await for your assistance as I have spent the whole of today trying to fix this without any decent assistance via the whatsapp contact.

Hello Melissa, may I please get some feedback if my airline ticket medical cancelation has been submitted and the breakdown of my refund.

Update: It has been 9 months and I still have not gotten back my refund from these guys. Travelstart will gladly take your money and once you need support they go MIA. What a horrible experience trying to get ahold of their support team. l need my refund.

Refunded to who in April? Because I have not received any refunds from you, how does this take so long, if you do not have these processes in check I don't think you should take people's money or try to be a travel agency in the first place. Who did you refund to?

It is now January of 2022 and I am still waiting on a refund from March 2021, travelstart is the worst platform for booking flights, rather make the effort to book direct and download airline apps you would actually get a better service, direct communication because this platform has so much risk in you losing your money even if you make a booking that allows medical refunds. It takes a year to get back a refund after you actually took half the ticket money. The only communication you will ever get from them is only if you write here on hello peter because they try to save face, there is no way of phoning them or getting your emails responded to, now isn't that the definition of shady business practises. I want my money back. l booked a ticket with health risk refund for a reason and l did not call covid upon myself. And it can not be a year without this being resolved.