No voucher, no assurances, passing the buck, etc.

I am extremely dissapointed with the way that Travelstart has handled the Covid-19 crisis. I have been waiting for a voucher for a cancelled flight for over a month. It is not acceptable to tell me that the onus is on the airlines to provide a voucher. I booked with Travelstart which means that the onus is on Travelstart to provide me with assurance that I will either get my money back or be able to use those funds on flights in the future.