No updates, or communication at all.

Item: Travelstart
Rating: 1
Author: Zeltonique D

I'm extremely disappointed in Travelstart. I asked about the flight schedule back in Sept/Nov 2020 and in August 2021, and I STILL did not receive any updates. Every time a consultant tells me to email or submit a query online - but NOTHING happens after that.

Now, I'm trying Hellopeter :)

Helpful (0)

Replies (2)

Travelstart's replyOfficial

13 Oct 2021, 13:23

Hi Zeltonique,

Thank you for reaching out to us.

I have tried to call to no avail. Please note that we have sent emails advising that the tickets are no longer available in our system. I will reach out to the airline to verify if they can view the tickets and then we can work from there.

I will revert back to you on email.

Kind Regards,
Melissa

Travelstart's reply13 Oct 2021, 13:23

Official

Zeltonique D's updateReviewer Update

18 Oct 2021, 15:43

Hey Melissa

I've mentioned this NUMEROUS times to all agents. I'm obviously STILL STUCK abroad and don't have access to my South African number. Which, as I said, I've mentioned about a 100 times before.

How can my ticket back home not reflect on your systems anymore? This is poor, and I will never use Travelstart again, nor will I ever recommend them. This is sad, I have a lot of friends family traveling back and forth to Mauritius.

I am furious. This is unacceptable and poor customer service.

Ps, I STILL HAVE NOT RECEIVED ANY EMAIL FROM YOU.

Zeltonique D's update18 Oct 2021, 15:43

Reviewer Update