MT
Michelle T
1 reviews | Active since Apr 2016
27 Jul 2021, 17:39
NO START WITH TRAVELSTART
Shocking lack of customer service. Booked flights for 6 people in March to fly Sept. Since then we have had weekly changes from the airline to the flights, to the extent that the first leg of the flight now lands after the connecting flight has left. have been trying without any success to reach someone to change the booking - has an online interface which does not recognise the flight booking number provided on the booking form (!) and hence cannot be used, and a whatsapp platform which is bot based and totally user unfriendly - finally reached a 'virtual assistant' who had long delays in communication and finally terminated the call without resolution. IMPOSSIBLE AND UNACCEPTABLE.
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Replies (2)
Travelstart's replyOfficial
27 Jul 2021, 18:55Hi Michelle,
Thank you for reaching out to us.
I understand that the airline flight changes are a lot, as it is a long time from March - September and the airlines have advised that there are expected changes due to regulations, occupancy and restrictions. The relevant team has contacted the airline to request alternatives for your trip and options to be able to assist you better. I am sorry that you have not received communication of this as yet.
I will have them contact you within the next 24 hours either on call or email.
Kind Regards,
Melissa
Thank you for reaching out to us.
I understand that the airline flight changes are a lot, as it is a long time from March - September and the airlines have advised that there are expected changes due to regulations, occupancy and restrictions. The relevant team has contacted the airline to request alternatives for your trip and options to be able to assist you better. I am sorry that you have not received communication of this as yet.
I will have them contact you within the next 24 hours either on call or email.
Kind Regards,
Melissa
Travelstart's reply27 Jul 2021, 18:55
Official
Hi Michelle,
Thank you for reaching out to us.
I understand that the airline flight changes are a lot, as it is a long time from March - September and the airlines have advised that there are expected changes due to regulations, occupancy and restrictions. The relevant team has contacted the airline to request alternatives for your trip and options to be able to assist you better. I am sorry that you have not received communication of this as yet.
I will have them contact you within the next 24 hours either on call or email.
Kind Regards,
Melissa
Thank you for reaching out to us.
I understand that the airline flight changes are a lot, as it is a long time from March - September and the airlines have advised that there are expected changes due to regulations, occupancy and restrictions. The relevant team has contacted the airline to request alternatives for your trip and options to be able to assist you better. I am sorry that you have not received communication of this as yet.
I will have them contact you within the next 24 hours either on call or email.
Kind Regards,
Melissa
MT
Michelle T's updateReviewer Update
27 Jul 2021, 19:41Many thanks much appreciated
MT
Michelle T's update27 Jul 2021, 19:41
Reviewer Update
Many thanks much appreciated