WC
Wayne C
1 reviews | Active since Mar 2009
22 Mar 2022, 13:57
No Spuples!
I have been trying to speak to someone at Travelstart who can give me a sensible answer to why they delayed untill after my flight had already left to contact me. This resulted in me having to pay almost R6000 to have my ticket changed, despite the fact that the delaying my travel was caused by me having tested positive for covid.
Al they have do e is have a foreigner call me who I could hardly hear or understand to say they are very sorry but they can't assist me.
This company deserves to gonout of business! They are simply a deceiving, devious and ************ company!
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
22 Mar 2022, 16:43Hi Wayne,
Thank you for reaching out to us.
I have checked the booking and can see that a request for date change was made on 16 February and a follow up on 18 February. Due to the team being inundated with requests we did not reach yours in time and I am very sorry that we were unable to offer you the assistance. I have checked the booking and can see that Qatar assisted and reissued the ticket against no cost for 06 March as the same class of service was available and that travel was a success. Please can you advise which additional cost was incurred by not rebooking in time and please send the invoice to feedback @ traveltstart . com so that I can investigate, consult and revert back to you.
I do hope that you have recovered from Covid fully as I know how draining it can be.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that a request for date change was made on 16 February and a follow up on 18 February. Due to the team being inundated with requests we did not reach yours in time and I am very sorry that we were unable to offer you the assistance. I have checked the booking and can see that Qatar assisted and reissued the ticket against no cost for 06 March as the same class of service was available and that travel was a success. Please can you advise which additional cost was incurred by not rebooking in time and please send the invoice to feedback @ traveltstart . com so that I can investigate, consult and revert back to you.
I do hope that you have recovered from Covid fully as I know how draining it can be.
Kind Regards,
Melissa
Travelstart's reply22 Mar 2022, 16:43
Official
Hi Wayne,
Thank you for reaching out to us.
I have checked the booking and can see that a request for date change was made on 16 February and a follow up on 18 February. Due to the team being inundated with requests we did not reach yours in time and I am very sorry that we were unable to offer you the assistance. I have checked the booking and can see that Qatar assisted and reissued the ticket against no cost for 06 March as the same class of service was available and that travel was a success. Please can you advise which additional cost was incurred by not rebooking in time and please send the invoice to feedback @ traveltstart . com so that I can investigate, consult and revert back to you.
I do hope that you have recovered from Covid fully as I know how draining it can be.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that a request for date change was made on 16 February and a follow up on 18 February. Due to the team being inundated with requests we did not reach yours in time and I am very sorry that we were unable to offer you the assistance. I have checked the booking and can see that Qatar assisted and reissued the ticket against no cost for 06 March as the same class of service was available and that travel was a success. Please can you advise which additional cost was incurred by not rebooking in time and please send the invoice to feedback @ traveltstart . com so that I can investigate, consult and revert back to you.
I do hope that you have recovered from Covid fully as I know how draining it can be.
Kind Regards,
Melissa
WC
Wayne C's updateReviewer Update
01 Apr 2022, 12:29Melissa has not even bothered to reply to the e-mail that I sent as she requested me to do! Yet another lie!
WC
Wayne C's update01 Apr 2022, 12:29
Reviewer Update
Melissa has not even bothered to reply to the e-mail that I sent as she requested me to do! Yet another lie!