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Mortimer W

1 reviews | Active since Dec 2017

11 Dec 2017, 14:03

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I booked a flight through Travelstart (on Cemair) on the 22 November 2017 to fly from OR Tambo to Sishen on the 9 December 2017 and back the 10 December 2017. My client pitched at the airport on the 9 December 2017 at 5h15 for the 6h00 fllight and was informed that there is no flights to Sishen on weekends. Now it gets interesting as Travelstart deducted R4 296 from my bank account for the flights. Nobody let me or my client know that there isn't a flight nor has anybody contacted me to refund me. I did speak to a person by the name Amy at Cemairs contact centre on Saturday morning to ask why they take bookings and there are no flights, she told me to send them a e-mail ********** but also no reply or refund. I would like to worn people to watch out for Travelstart and Cemair for flight that do not exits. They also don't respond to any e-mails and Travelstart doesn't answer their call centre

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Replies (10)
Travelstart
Travelstart's reply11 Dec 2017, 14:08
Official

Hi there,

Please can you provide your name, contact details and Travelstart reference and someone will get back to you.

Kind regards,

Nazley

Best regards,

MW
Mortimer W's update11 Dec 2017, 14:11
Reviewer Update
I did send you an e-mail on Saturday
MW
Mortimer W's update11 Dec 2017, 14:13
Reviewer Update
From: Mortimer Wright [mailto:***] Sent: 09 December 2017 08:32 AM To: '***' Subject: FW: Booking flight AK62X through Travelstart Good day, Your comments on this will be appreciated by Monday. I will go public on Monday if no refund or explanation. Kind regards Mortimer Wright Cell: +***6 E-mail: *** Touch the untouchable – Reach the unreachable in JESUS From: Mortimer Wright [mailto:***] Sent: 09 December 2017 08:17 AM To: '***' Cc: *** Subject: Booking flight AK62X through Travelstart Good day, I booked a flight from OR Tambo to Sishen on the 22 November 2017 through Travelstart, AK62X (ticket number ZA***4 – Steven Bridle) for the 9 December 2017 and back on the 10 December 2017. When Steven arrived at the airport (OR Tambo) this morning, they informed him that the flight was cancelled. I phoned your call desk at 8:06 and spoke to Amy, that informed me that you don’t fly to Sishen over weekends (Non-operational over weekends). Why did you then book the flight and deducted R4 296 from my bank account on the 22 November 2017? I would like an explanation and refund by Monday. Kind regards Mortimer Wright Cell: +***6 E-mail: *** Touch the untouchable – Reach the unreachable in JESUS
Travelstart
Travelstart's reply11 Dec 2017, 15:28
Official

Hi Mortimer,

Our Schedule change department is having a look into this booking as they did not receive the notification about the flight schedule change.

They are also following up with the airline regarding a possible refund on the unused ticket.

They will be in touch with you a bit later today.

Kind regards,

Nazley

Best regards,

MW
Mortimer W's update11 Dec 2017, 15:37
Reviewer Update
Please don't give me a run around. You booked a flight that did not exist. As easy as that. You want me to take this to the news papers?
MW
Mortimer W's update11 Dec 2017, 15:38
Reviewer Update
Or should I take on the CEo of Cemair, Miles van den Molen? There are no flights on a weekend
MW
Mortimer W's update11 Dec 2017, 15:38
Reviewer Update
Or should I take on the CEo of Cemair, Miles van den Molen? There are no flights on a weekend
MW
Mortimer W's update11 Dec 2017, 15:43
Reviewer Update
Public, please be aware of Travelstart flight bookings. There was never flights to Sishen on weekends and now they say they were not aware of any flight schedule changes (because there were no changes).
MW
Mortimer W's update11 Dec 2017, 15:44
Reviewer Update
Nazley, I don't want a reply, I want my refund!
MW
Mortimer W's update11 Dec 2017, 15:45
Reviewer Update
Nazley, I don't want a reply, I want my refund!