NO SERVICE RECEIVED,

I booked 2 tickets online last night 2022/02/03. I realized I made a error with the dates. The flights were booked for 04 March instead of 04 February. Went online to get contact details of Travelstart, no contact number. Submitted the online form, stating what I would like to do, also ticking the box stating that I am travelling in the next 24hours so urgent assistance is needed. Did the same on the whatsapp line and facebook inbox. The night went by, no agent chatting. I went ahead and contacted the airlines and changed the dates directly, Got feedback today via fb 13hours later, stating they noticed i done the change already. Got a complete different feedback via whatsapp " they cant assist, I need to contact the airlines" Even though a option is available online, stating they do assist with date changes.

So basically Travelstart was just willing to take my payment and offer no service afterwards. Upon contacting the airlines, both advised that travel agent is suppose to do these changes.

Now I know to find a new agent next time or book directly with airline