No service on public holidays

Hi Ginnette,

Thanks for reaching out and taking the time to share your concerns regarding your recent experience with Travelstart when trying to do a change to your flight.

I've called up your booking and see our team received your confirmation of date change yesterday and a payment link was emailed the same day. 

Our Fares team sent an email this morning following up on payment as no guaranteed proof of payment has been received.

I've checked all inbox's using your Travestart reference number and email address and unable to find a PDF attachments / guaranteed proof of payment. 

If payment is not received within the required time I'm afraid we are no longer able to guarantee the fare quoted. 

I've called twice on the contact number you provided and left two voice messages. 

Our fares team are currently working on your booking and will send the updated payment link with new amount to be paid. 

Please keep your phone close by as I will contact you again to answer any amendment and payment queries you might have. 

Kind Regards,

Marcelle