NO SERVICE - Never use Travelstart

Over the last 4 weeks I had to contact Travelstart several times to get updates on my flights through the middle east. As I read through the below reviews I wish I could speak to Eugene as it seems he is the only one providing assistance at Travelstart.

The main problem with Travelstart is that they dont provide updates or assistance and you cant phone or e-mail them so this brings you to the same automated response each time. For bookings they add Processing fees and for cancellations even in times like these they add fees. But where is the service. They do not contact you with updates or changes from flights - you need to figure it out yourself.

I believe 100% that they are crazy busy at the moment with all the changes and cancellations however this will also be a time to make sure you keep your client base for future travels. This is where they fail 100% as a will never use them again. At the end you pay for a service that you are not receiving.

Even if they have flight specials its better to pay more. I had products directly with the airline that was cancelled after my Travelstart cancellation that have bee paid out 2 weeks ago already. Still waiting on a non automated response from Travelstart.