DS
Dick S
1 reviews | Active since Dec 2021
11 Dec 2021, 12:21
No service from Travelstart.
Booked two return flights from George to JHB for 14 December, returning 20 December. Wedding cancelled due to Covid so date change needed. Lodged enquiry on their website on 6 December, only to get a deafening silence. So, no refund forthcoming. They also charge for seats that the airline does not charge for! This business does not deserve its existence. My strong recommendation: deal with the airline directly. Most of them, if not all, have online booking facilities. NEVER AGAIN WITH TRAVELSTART!!
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Replies (1)Travelstart's replyOfficial
17 Dec 2021, 22:43Hi ****,
Thank you for reaching out to us.
I have checked the booking and can see that you had been assisted by the airline due to the delayed response from our team. Please note due to the new sudden bans and red listings we found ourselves with an influx of requests and our team has been working hard to try and assist all customers.
You are welcome to share you concerns via feedback @ travelstart .com for further assistance in addressing your concerns.
Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that you had been assisted by the airline due to the delayed response from our team. Please note due to the new sudden bans and red listings we found ourselves with an influx of requests and our team has been working hard to try and assist all customers.
You are welcome to share you concerns via feedback @ travelstart .com for further assistance in addressing your concerns.
Regards,
Melissa
Travelstart's reply17 Dec 2021, 22:43
Official
Hi ****,
Thank you for reaching out to us.
I have checked the booking and can see that you had been assisted by the airline due to the delayed response from our team. Please note due to the new sudden bans and red listings we found ourselves with an influx of requests and our team has been working hard to try and assist all customers.
You are welcome to share you concerns via feedback @ travelstart .com for further assistance in addressing your concerns.
Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that you had been assisted by the airline due to the delayed response from our team. Please note due to the new sudden bans and red listings we found ourselves with an influx of requests and our team has been working hard to try and assist all customers.
You are welcome to share you concerns via feedback @ travelstart .com for further assistance in addressing your concerns.
Regards,
Melissa
