WK
WILLIE K
1 reviews | Active since Oct 2020
14 Jan 2021, 18:32
No service from Travelstart
Never book through them, we go caught, we were not informded that due to covid boarding times were changed, We missed the boarding time by 10 min and Kulula showed us away, Kulula customer service could not help us with another flight as we booked through Travel Start. No way to contact them besides online and then you get a message that it takes 48 hours to come back to you, The chat function also goes unanswered. Also charge excessive fee to do a debit card transaction, One would thing in this economy companies would up their service but no one cares. Rather book directly.
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Replies (1)
Travelstart's replyOfficial
15 Jan 2021, 12:18Hi Willie,
Thank you for taking the time to share your concerns. All feedback is appreciated and we regret to hear you have not had a great experience when booking with us.
Sorry you have been struggling to reach us. Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries. We have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
On the e-ticket we do mention the following:
Check-in Information
The standard check-in time is 2 hours before departure and we strongly recommend that you check-in early. Airlines may close their check-in 1 hour before scheduled time of departure and fully reserve the right to refuse boarding to any passengers who do not comply with these check-in deadlines. For travel to the USA, it is advisable to be at the airport at least 3 hours before your flight leaves, as security checks are more extensive. Travelstart holds no responsibility for passengers arriving late for check in.
Click here for our full list of airline online check-in. (https://bit.ly/2N9G5kv)
Clicking on the link provided we provide all the airlines including Kulula. Passengers are able to select their airline that they will be travelling on and it will take them through to that specific airlines page where they provide all the relevant information regarding
* Check-in times
* Important things to know before you check-in
* What you need to know
* Self-service check-in options
* Check-in via the kulula.com website
* Check-in via the kulula app
Regarding our card payment fee our payment security team need to do back ground checks on the card before process payment for this we do charge a few which is advised at the time of making the booking and entering the card details.
No Travelstart reference number was provided and we are unable to locate your booking using your name and surname so we are unable to call up your booking.
We will give you a call during the course of today to address your concerns over the phone.
Kind Regards,
Travelstart
Thank you for taking the time to share your concerns. All feedback is appreciated and we regret to hear you have not had a great experience when booking with us.
Sorry you have been struggling to reach us. Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries. We have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
On the e-ticket we do mention the following:
Check-in Information
The standard check-in time is 2 hours before departure and we strongly recommend that you check-in early. Airlines may close their check-in 1 hour before scheduled time of departure and fully reserve the right to refuse boarding to any passengers who do not comply with these check-in deadlines. For travel to the USA, it is advisable to be at the airport at least 3 hours before your flight leaves, as security checks are more extensive. Travelstart holds no responsibility for passengers arriving late for check in.
Click here for our full list of airline online check-in. (https://bit.ly/2N9G5kv)
Clicking on the link provided we provide all the airlines including Kulula. Passengers are able to select their airline that they will be travelling on and it will take them through to that specific airlines page where they provide all the relevant information regarding
* Check-in times
* Important things to know before you check-in
* What you need to know
* Self-service check-in options
* Check-in via the kulula.com website
* Check-in via the kulula app
Regarding our card payment fee our payment security team need to do back ground checks on the card before process payment for this we do charge a few which is advised at the time of making the booking and entering the card details.
No Travelstart reference number was provided and we are unable to locate your booking using your name and surname so we are unable to call up your booking.
We will give you a call during the course of today to address your concerns over the phone.
Kind Regards,
Travelstart
Travelstart's reply15 Jan 2021, 12:18
Official
Hi Willie,
Thank you for taking the time to share your concerns. All feedback is appreciated and we regret to hear you have not had a great experience when booking with us.
Sorry you have been struggling to reach us. Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries. We have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
On the e-ticket we do mention the following:
Check-in Information
The standard check-in time is 2 hours before departure and we strongly recommend that you check-in early. Airlines may close their check-in 1 hour before scheduled time of departure and fully reserve the right to refuse boarding to any passengers who do not comply with these check-in deadlines. For travel to the USA, it is advisable to be at the airport at least 3 hours before your flight leaves, as security checks are more extensive. Travelstart holds no responsibility for passengers arriving late for check in.
Click here for our full list of airline online check-in. (https://bit.ly/2N9G5kv)
Clicking on the link provided we provide all the airlines including Kulula. Passengers are able to select their airline that they will be travelling on and it will take them through to that specific airlines page where they provide all the relevant information regarding
* Check-in times
* Important things to know before you check-in
* What you need to know
* Self-service check-in options
* Check-in via the kulula.com website
* Check-in via the kulula app
Regarding our card payment fee our payment security team need to do back ground checks on the card before process payment for this we do charge a few which is advised at the time of making the booking and entering the card details.
No Travelstart reference number was provided and we are unable to locate your booking using your name and surname so we are unable to call up your booking.
We will give you a call during the course of today to address your concerns over the phone.
Kind Regards,
Travelstart
Thank you for taking the time to share your concerns. All feedback is appreciated and we regret to hear you have not had a great experience when booking with us.
Sorry you have been struggling to reach us. Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries. We have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
On the e-ticket we do mention the following:
Check-in Information
The standard check-in time is 2 hours before departure and we strongly recommend that you check-in early. Airlines may close their check-in 1 hour before scheduled time of departure and fully reserve the right to refuse boarding to any passengers who do not comply with these check-in deadlines. For travel to the USA, it is advisable to be at the airport at least 3 hours before your flight leaves, as security checks are more extensive. Travelstart holds no responsibility for passengers arriving late for check in.
Click here for our full list of airline online check-in. (https://bit.ly/2N9G5kv)
Clicking on the link provided we provide all the airlines including Kulula. Passengers are able to select their airline that they will be travelling on and it will take them through to that specific airlines page where they provide all the relevant information regarding
* Check-in times
* Important things to know before you check-in
* What you need to know
* Self-service check-in options
* Check-in via the kulula.com website
* Check-in via the kulula app
Regarding our card payment fee our payment security team need to do back ground checks on the card before process payment for this we do charge a few which is advised at the time of making the booking and entering the card details.
No Travelstart reference number was provided and we are unable to locate your booking using your name and surname so we are unable to call up your booking.
We will give you a call during the course of today to address your concerns over the phone.
Kind Regards,
Travelstart