nM
nick M
1 reviews | Active since Oct 2013
17 May 2022, 09:29
No service
Trying to request a refund but It seems impossible. Fill in the forms on the site and no reply, call them and after 40 minutes no answer even though they said it would take 15 minutes. Tried the watsapp option and nothing. How do I get hold of a human to speak to???
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Replies (1)
Travelstart's replyOfficial
17 May 2022, 11:15Hi Nick,
Thank you for taking my call.
I am very sorry that you had been awaiting assistance and this is due to the team working through the requests we have received from all platforms and are inundated assisting all customers.
As advised I have escalated the refund request to the team and provided them with all information advised. Please keep an eye on your inbox for further correspondence.
Kind Regards,
Melissa
Thank you for taking my call.
I am very sorry that you had been awaiting assistance and this is due to the team working through the requests we have received from all platforms and are inundated assisting all customers.
As advised I have escalated the refund request to the team and provided them with all information advised. Please keep an eye on your inbox for further correspondence.
Kind Regards,
Melissa
Travelstart's reply17 May 2022, 11:15
Official
Hi Nick,
Thank you for taking my call.
I am very sorry that you had been awaiting assistance and this is due to the team working through the requests we have received from all platforms and are inundated assisting all customers.
As advised I have escalated the refund request to the team and provided them with all information advised. Please keep an eye on your inbox for further correspondence.
Kind Regards,
Melissa
Thank you for taking my call.
I am very sorry that you had been awaiting assistance and this is due to the team working through the requests we have received from all platforms and are inundated assisting all customers.
As advised I have escalated the refund request to the team and provided them with all information advised. Please keep an eye on your inbox for further correspondence.
Kind Regards,
Melissa