WY
Warren Y
1 reviews | Active since Oct 2021
20 Oct 2021, 13:27
No service again within a few days of initial complaint
Again, no response from these guy on flight confirmation for tomorrow after multiple emails over last 2 days and the online form, so have to use a site like this to get a response. Advise people to not use such a portal if you cannot make direct contact with them. Do I purchase another ticket now or do I still have one booked???
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
20 Oct 2021, 17:36Hi Warren,
Thank you for reaching out to us.
Please note that I have tried to search for your booking but was unable to locate it, as I am only going on the first name above being Warren. This does not mean that the booking was not booked. Please can you send through an email to me feedback @ travelstart . com with the reference, if you do not have the reference please provide the email address the booking was created with and I will check on the booking and will update you on the booking status.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that I have tried to search for your booking but was unable to locate it, as I am only going on the first name above being Warren. This does not mean that the booking was not booked. Please can you send through an email to me feedback @ travelstart . com with the reference, if you do not have the reference please provide the email address the booking was created with and I will check on the booking and will update you on the booking status.
Kind Regards,
Melissa
Travelstart's reply20 Oct 2021, 17:36
Official
Hi Warren,
Thank you for reaching out to us.
Please note that I have tried to search for your booking but was unable to locate it, as I am only going on the first name above being Warren. This does not mean that the booking was not booked. Please can you send through an email to me feedback @ travelstart . com with the reference, if you do not have the reference please provide the email address the booking was created with and I will check on the booking and will update you on the booking status.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that I have tried to search for your booking but was unable to locate it, as I am only going on the first name above being Warren. This does not mean that the booking was not booked. Please can you send through an email to me feedback @ travelstart . com with the reference, if you do not have the reference please provide the email address the booking was created with and I will check on the booking and will update you on the booking status.
Kind Regards,
Melissa
WY
Warren Y's updateReviewer Update
20 Oct 2021, 18:34Hi Melissa,
Shocking, shocking, shocking service! I had to pull some strings to get confirmation from the airline who do not give out this information due to it being booked by a 3rd party. How can you operate so inefficiently??? I have sent no less than 2 emails to Sriram as well as 2 notices on your contact page as your website keeps referring a client to do so, but not a single response. I logged into my account which does not allow changes nor offer any way to solve issues. Now I have the same issues to change the Kulula flight for Friday next week as you take booking and then push clients to deal with them direct. Kulula never answers their phones and one cannot make any changes on their account as the booking was done through a 3rd party again. Your stupid automated bot service is a pile of ******* as it gets to the point where you need an agent, and then just freezes without any knowledge to the human on the other side. What a mess!!!
Shocking, shocking, shocking service! I had to pull some strings to get confirmation from the airline who do not give out this information due to it being booked by a 3rd party. How can you operate so inefficiently??? I have sent no less than 2 emails to Sriram as well as 2 notices on your contact page as your website keeps referring a client to do so, but not a single response. I logged into my account which does not allow changes nor offer any way to solve issues. Now I have the same issues to change the Kulula flight for Friday next week as you take booking and then push clients to deal with them direct. Kulula never answers their phones and one cannot make any changes on their account as the booking was done through a 3rd party again. Your stupid automated bot service is a pile of ******* as it gets to the point where you need an agent, and then just freezes without any knowledge to the human on the other side. What a mess!!!
WY
Warren Y's update20 Oct 2021, 18:34
Reviewer Update
Hi Melissa,
Shocking, shocking, shocking service! I had to pull some strings to get confirmation from the airline who do not give out this information due to it being booked by a 3rd party. How can you operate so inefficiently??? I have sent no less than 2 emails to Sriram as well as 2 notices on your contact page as your website keeps referring a client to do so, but not a single response. I logged into my account which does not allow changes nor offer any way to solve issues. Now I have the same issues to change the Kulula flight for Friday next week as you take booking and then push clients to deal with them direct. Kulula never answers their phones and one cannot make any changes on their account as the booking was done through a 3rd party again. Your stupid automated bot service is a pile of ******* as it gets to the point where you need an agent, and then just freezes without any knowledge to the human on the other side. What a mess!!!
Shocking, shocking, shocking service! I had to pull some strings to get confirmation from the airline who do not give out this information due to it being booked by a 3rd party. How can you operate so inefficiently??? I have sent no less than 2 emails to Sriram as well as 2 notices on your contact page as your website keeps referring a client to do so, but not a single response. I logged into my account which does not allow changes nor offer any way to solve issues. Now I have the same issues to change the Kulula flight for Friday next week as you take booking and then push clients to deal with them direct. Kulula never answers their phones and one cannot make any changes on their account as the booking was done through a 3rd party again. Your stupid automated bot service is a pile of ******* as it gets to the point where you need an agent, and then just freezes without any knowledge to the human on the other side. What a mess!!!
Travelstart's replyOfficial
22 Oct 2021, 18:31Hi Warren,
Thank you for reaching out to us.
I am very sorry that you have had this experience with us. Please note I had checked the booking and can see that you have made use of the Airline flight yesterday. With regards to the Kulula flight it is possible to make changes on their website using their reference XRUOAQ, as I have done so previously in my own personal capacity. The reason why we advise you to do the changes with Kulula is because the airline might require immediate payment for the change and as they operate in their own system we are unable to collect the payment on their behalf or for security reasons we cannot collect your personal account information.
We will reinstate our phone line as only temporarily suspended and this will provide all existing clients with an alternative means to contact us.
Should you wish to convey or address your concerns even further, please email me as previously requested on feedback @ travelstart .com
Kind Regards,
Melissa
Thank you for reaching out to us.
I am very sorry that you have had this experience with us. Please note I had checked the booking and can see that you have made use of the Airline flight yesterday. With regards to the Kulula flight it is possible to make changes on their website using their reference XRUOAQ, as I have done so previously in my own personal capacity. The reason why we advise you to do the changes with Kulula is because the airline might require immediate payment for the change and as they operate in their own system we are unable to collect the payment on their behalf or for security reasons we cannot collect your personal account information.
We will reinstate our phone line as only temporarily suspended and this will provide all existing clients with an alternative means to contact us.
Should you wish to convey or address your concerns even further, please email me as previously requested on feedback @ travelstart .com
Kind Regards,
Melissa
Travelstart's reply22 Oct 2021, 18:31
Official
Hi Warren,
Thank you for reaching out to us.
I am very sorry that you have had this experience with us. Please note I had checked the booking and can see that you have made use of the Airline flight yesterday. With regards to the Kulula flight it is possible to make changes on their website using their reference XRUOAQ, as I have done so previously in my own personal capacity. The reason why we advise you to do the changes with Kulula is because the airline might require immediate payment for the change and as they operate in their own system we are unable to collect the payment on their behalf or for security reasons we cannot collect your personal account information.
We will reinstate our phone line as only temporarily suspended and this will provide all existing clients with an alternative means to contact us.
Should you wish to convey or address your concerns even further, please email me as previously requested on feedback @ travelstart .com
Kind Regards,
Melissa
Thank you for reaching out to us.
I am very sorry that you have had this experience with us. Please note I had checked the booking and can see that you have made use of the Airline flight yesterday. With regards to the Kulula flight it is possible to make changes on their website using their reference XRUOAQ, as I have done so previously in my own personal capacity. The reason why we advise you to do the changes with Kulula is because the airline might require immediate payment for the change and as they operate in their own system we are unable to collect the payment on their behalf or for security reasons we cannot collect your personal account information.
We will reinstate our phone line as only temporarily suspended and this will provide all existing clients with an alternative means to contact us.
Should you wish to convey or address your concerns even further, please email me as previously requested on feedback @ travelstart .com
Kind Regards,
Melissa