No service

<p>On 5 June I booked a flight for my son, ref ZA ********** 0. I made a an EFT transfer of R1486 on the same day and received flight confermation. On 13 June I received an email from Travelsart informing him that it is almost time to travel and reminding him to verify his departure time. On arrival at Cape Town International Airport, Kulula informed him that his flight was voided. I phoned the emergency umbero at 11:11 and spoke to Brendon who informed me that on his side the flight was not cancelled, but that I must hold on while he finds out what is going on. I was holfing on for 12 minutes and 31 seconds, but he never came back to me. I phoned in again and informed him that my son's flight was 11:55 and that he should sort out the issue in time for my son to be on the flight as Kulula informed my son that there was still place on the plane. I AM STILL WAITING FOR BRANDON TO PHONE ME BACK. I phoned again at 11:42 as asked Denusha to put me through to Brandon who was busy resolving my issue, but she informed me that he was busy with another client. I then asked her to find out if the issue has been resolved, but she informed me that I must please hold on for her to find out what is going on as she now informed me that the ticket has been voided. I held on for another 10 minutes 51 seconds, just for her to inform me that she also do not know why the ticked was cancelled and that she will not be able to book him on another flight, but that he has to buy a ticket at the airport as the money should have been refunded to me, which she could also not confirm. The next flights was R2500 (one way) and my son was stranded on the airport as he is studying in Worcester and arranged for someone to drop him off. I have checked my account and the money has never been refunded into my account. I think that Travelstart is the WORST service provider ever, with the most *********** people INCAPABLE of resolving an issue WHICH THEY WERE RESPONSIBLE FOR.</p>