No service

I booked a ticket for my mom to leave CT on 28th October for JHB returning 4th November. I made this booking on 22nd September and received no email confirmation or e-ticket. I began to worry and thus began my nightmare. The first consultant, a delightfully rude, disinterested girl called Chantelle managed to offhandedly confirm flight and said she would email me. When I asked her to be more warm and helpful she told me she couldn't help her voice. I asked her for her name and she threw the phone down. Fortunately I phoned back and her name was given to me by another consultant. Still no email. I phoned again and this time was helped by a really polite guy called Charles who also promised to email. I asked for the supervisors name and email and then sent an email to Nadine who to date had not bothered to acknowledge or respond. I then sent an email to urgent and they didn't reply either. Still no confirmation from Travelstart. I have since spoken with Nielus and Lindsay and only received my confirmation on 28th September. I'm out of words.