1 reviews | Active since Apr 2018
No sense of urgency or aftercare sales
Received an email yesterday, 29 May 2022, regarding a change in my itinerary, i.e. my flight has been cancelled and rebooked from a different state and time which is obviously not suitable.
I subsequently called in on 30 May 2022, and spoke to Aviwe at around 13:40 regarding cancellation and refund of the entire trip for all passengers.
It was confirmed that the cancellation and refund will definitely be done and that I will receive confirmation within an hour regarding the refund confirmation. 1 day later and numerous methods trying to get a hold of someone - No response.
I require the refund confirmation so that I may cancel all accommodation, insurance ASAP.
Please could you send me conformation of the cancellation and refund as I was promised an email within a hour from the time of my call.
Please treat this matter as urgent as my deadline for all other cancellations/refunds are today.
Thank you for reaching out to us.
I have checked the booking and can see that the team has emailed the airline for alternatives flights as the ones they have provided are not suitable for you.
Please keep an eye on the inbox for our correspondence.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the team has emailed the airline for alternatives flights as the ones they have provided are not suitable for you.
Please keep an eye on the inbox for our correspondence.
Kind Regards,
Melissa
As discussed and promised by Aviwe yesterday, Please go ahead with my cancellation and refund of the amount paid for all 4 passengers. The amount can be found on my booking reference - In need you can call me.
Please confirm as soon as possible via email not on HelloPeter when I can expect my refund of the full amount.
As discussed and promised by Aviwe yesterday, Please go ahead with my cancellation and refund of the amount paid for all 4 passengers. The amount can be found on my booking reference - In need you can call me.
Please confirm as soon as possible via email not on HelloPeter when I can expect my refund of the full amount.