FG
Faye G
1 reviews | Active since Apr 2022
25 Apr 2022, 12:11
No responsse
We've been trying to get a response to a request for a refund. Sent emails, whatsapp'd, tweeted, called (held on for currently 53:34 minutes) and we're getting absolutely no response. Extremely disappointed at the disgusting service we've received.
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Replies (1)
Travelstart's replyOfficial
26 Apr 2022, 16:09Hi Faye,
Thank you for reaching out to us.
I have checked the booking and can see that the team is aware of the cancellation request. I do apologise for the delay in our revert as the team has been inundated with requests and working through all of the to assist all our customers.
I have expedited your query and would like you to keep an eye on the emails as we will revert with correspondence and should you wish to proceed, please follow the steps on the email so that the team can process the confirmation.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the team is aware of the cancellation request. I do apologise for the delay in our revert as the team has been inundated with requests and working through all of the to assist all our customers.
I have expedited your query and would like you to keep an eye on the emails as we will revert with correspondence and should you wish to proceed, please follow the steps on the email so that the team can process the confirmation.
Wishing you a good day further.
Kind Regards,
Melissa
Best regards,
Travelstart's reply26 Apr 2022, 16:09
Official
Hi Faye,
Thank you for reaching out to us.
I have checked the booking and can see that the team is aware of the cancellation request. I do apologise for the delay in our revert as the team has been inundated with requests and working through all of the to assist all our customers.
I have expedited your query and would like you to keep an eye on the emails as we will revert with correspondence and should you wish to proceed, please follow the steps on the email so that the team can process the confirmation.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the team is aware of the cancellation request. I do apologise for the delay in our revert as the team has been inundated with requests and working through all of the to assist all our customers.
I have expedited your query and would like you to keep an eye on the emails as we will revert with correspondence and should you wish to proceed, please follow the steps on the email so that the team can process the confirmation.
Wishing you a good day further.
Kind Regards,
Melissa
Best regards,