PM
Peter M
1 reviews | Active since Nov 2020
30 Nov 2020, 13:10
No Response to my query..
I attempted to make a booking on a Thursday and the system wouldn't accept or I was not able to make payment. i queried with my bank and there was no issue with my credit card and they told me to check with the provider.
I was only able to make and confirm my booking the following Tuesday because there was apparently an issue with the Travelstart website, I was unable to claim my MTN discount with my cellphone number that I've used on many occasions. and the delay caused me to lose R350 in the time delay.
I have sent 2 emails quering the matter and NO reply. No reply!!
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Replies (1)
Travelstart's replyOfficial
30 Nov 2020, 16:53Good day Mr Momogos
Thank you kindly for taking the time to provide us with your feedback on your recent experience with Travelstart.
I am so sorry that you struggled to make a booking on the website. I have done a search and can see that there were 3 booking attempts made on the website with your details on the 11th and 12th November. The bookings failed on the website and when checking the back-office logs I see that the issues seemed to be supplier time outs and fails.
Travelstart is a registered third party supplier and Our website is a search engine which draws the fares from the various airlines systems according to the search parameters entered by the client.
Fare displays depend entirely on the airline seat availability per booking class at the time a search is done. A fare that is available now may not be available in a minute's time as we work of a live booking system which is available world wide. There was a problem with the R10 MTN discounts not being redeemed and we have since removed the option as of the 20th November.
We do apologize for that inconvenience and frustration this may have caused, I have escalated the lack of response of your email correspondence to the relevant Team leads to take up with the relevant agents.
I hope that this gives some clarity on the issue and concern.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you kindly for taking the time to provide us with your feedback on your recent experience with Travelstart.
I am so sorry that you struggled to make a booking on the website. I have done a search and can see that there were 3 booking attempts made on the website with your details on the 11th and 12th November. The bookings failed on the website and when checking the back-office logs I see that the issues seemed to be supplier time outs and fails.
Travelstart is a registered third party supplier and Our website is a search engine which draws the fares from the various airlines systems according to the search parameters entered by the client.
Fare displays depend entirely on the airline seat availability per booking class at the time a search is done. A fare that is available now may not be available in a minute's time as we work of a live booking system which is available world wide. There was a problem with the R10 MTN discounts not being redeemed and we have since removed the option as of the 20th November.
We do apologize for that inconvenience and frustration this may have caused, I have escalated the lack of response of your email correspondence to the relevant Team leads to take up with the relevant agents.
I hope that this gives some clarity on the issue and concern.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply30 Nov 2020, 16:53
Official
Good day Mr Momogos
Thank you kindly for taking the time to provide us with your feedback on your recent experience with Travelstart.
I am so sorry that you struggled to make a booking on the website. I have done a search and can see that there were 3 booking attempts made on the website with your details on the 11th and 12th November. The bookings failed on the website and when checking the back-office logs I see that the issues seemed to be supplier time outs and fails.
Travelstart is a registered third party supplier and Our website is a search engine which draws the fares from the various airlines systems according to the search parameters entered by the client.
Fare displays depend entirely on the airline seat availability per booking class at the time a search is done. A fare that is available now may not be available in a minute's time as we work of a live booking system which is available world wide. There was a problem with the R10 MTN discounts not being redeemed and we have since removed the option as of the 20th November.
We do apologize for that inconvenience and frustration this may have caused, I have escalated the lack of response of your email correspondence to the relevant Team leads to take up with the relevant agents.
I hope that this gives some clarity on the issue and concern.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you kindly for taking the time to provide us with your feedback on your recent experience with Travelstart.
I am so sorry that you struggled to make a booking on the website. I have done a search and can see that there were 3 booking attempts made on the website with your details on the 11th and 12th November. The bookings failed on the website and when checking the back-office logs I see that the issues seemed to be supplier time outs and fails.
Travelstart is a registered third party supplier and Our website is a search engine which draws the fares from the various airlines systems according to the search parameters entered by the client.
Fare displays depend entirely on the airline seat availability per booking class at the time a search is done. A fare that is available now may not be available in a minute's time as we work of a live booking system which is available world wide. There was a problem with the R10 MTN discounts not being redeemed and we have since removed the option as of the 20th November.
We do apologize for that inconvenience and frustration this may have caused, I have escalated the lack of response of your email correspondence to the relevant Team leads to take up with the relevant agents.
I hope that this gives some clarity on the issue and concern.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart