CC
Cilla C
1 reviews | Active since Nov 2020
12 Oct 2021, 15:38
No response poor after sales service
Have been trying to change my departure date for 2 days now due to my daughter giving birth. Received a response after 24 hrs with wrong destination. Still waiting since 9 this morning. Whatsapp chat does not work. So frustrating!
Helpful (0)
Replies (6)0
Replies (6)
Travelstart's replyOfficial
12 Oct 2021, 19:15Hi Cilla,
Thanks for reaching out and sorry for the struggle in trying to do a change to your flight booking.
We have received your change query from 23 October to 16 October.
Passengers departing within 24 hours their bookings do take priority. Our team will get to your amendment quote within 24 hours.
Please keep checking your emails, a quote will be sent to the email address used to make the booking.
Once received follow the prompts and click on the link which will be provided in the amendment quote.
Kind Regards,
Marcelle
Thanks for reaching out and sorry for the struggle in trying to do a change to your flight booking.
We have received your change query from 23 October to 16 October.
Passengers departing within 24 hours their bookings do take priority. Our team will get to your amendment quote within 24 hours.
Please keep checking your emails, a quote will be sent to the email address used to make the booking.
Once received follow the prompts and click on the link which will be provided in the amendment quote.
Kind Regards,
Marcelle
Travelstart's reply12 Oct 2021, 19:15
Official
Hi Cilla,
Thanks for reaching out and sorry for the struggle in trying to do a change to your flight booking.
We have received your change query from 23 October to 16 October.
Passengers departing within 24 hours their bookings do take priority. Our team will get to your amendment quote within 24 hours.
Please keep checking your emails, a quote will be sent to the email address used to make the booking.
Once received follow the prompts and click on the link which will be provided in the amendment quote.
Kind Regards,
Marcelle
Thanks for reaching out and sorry for the struggle in trying to do a change to your flight booking.
We have received your change query from 23 October to 16 October.
Passengers departing within 24 hours their bookings do take priority. Our team will get to your amendment quote within 24 hours.
Please keep checking your emails, a quote will be sent to the email address used to make the booking.
Once received follow the prompts and click on the link which will be provided in the amendment quote.
Kind Regards,
Marcelle
CC
Cilla C's updateReviewer Update
13 Oct 2021, 13:03What is the matter with Travelstart!???? I received the amount for the change from 23rd Oct to 16th Oct for R656 DBN to JHB (not CPT as in first email!). But the invoice and communication confirming the changes and asking me to pay is still 23rd Oct! Can we please get this right and then they have the audacity to charge me R199 admin fee for this useless service that I have to correct all the time.
CC
Cilla C's update13 Oct 2021, 13:03
Reviewer Update
What is the matter with Travelstart!???? I received the amount for the change from 23rd Oct to 16th Oct for R656 DBN to JHB (not CPT as in first email!). But the invoice and communication confirming the changes and asking me to pay is still 23rd Oct! Can we please get this right and then they have the audacity to charge me R199 admin fee for this useless service that I have to correct all the time.
Travelstart's replyOfficial
13 Oct 2021, 13:49Hi Priscilla,
Thank you for taking my call.
Please note that I have updated the booking with the adjusted payment and have sent the correct link which reflects the correct information.
Please let me know if you require any further assistance and congratulations on the birth of your granddaughter.
Kind Regards,
Melissa
Thank you for taking my call.
Please note that I have updated the booking with the adjusted payment and have sent the correct link which reflects the correct information.
Please let me know if you require any further assistance and congratulations on the birth of your granddaughter.
Kind Regards,
Melissa
Travelstart's reply13 Oct 2021, 13:49
Official
Hi Priscilla,
Thank you for taking my call.
Please note that I have updated the booking with the adjusted payment and have sent the correct link which reflects the correct information.
Please let me know if you require any further assistance and congratulations on the birth of your granddaughter.
Kind Regards,
Melissa
Thank you for taking my call.
Please note that I have updated the booking with the adjusted payment and have sent the correct link which reflects the correct information.
Please let me know if you require any further assistance and congratulations on the birth of your granddaughter.
Kind Regards,
Melissa
CC
Cilla C's updateReviewer Update
13 Oct 2021, 14:16Hi Melissa the date is now corrected but the admin fee is still at R199. We agreed that you would change this so that the total due is R556.00
CC
Cilla C's update13 Oct 2021, 14:16
Reviewer Update
Hi Melissa the date is now corrected but the admin fee is still at R199. We agreed that you would change this so that the total due is R556.00
CC
Cilla C's updateReviewer Update
13 Oct 2021, 14:25This is so bad. Agreed amount R556 then I get another booking fee of R89. Total processed R645. I will not use Travelstart again.
CC
Cilla C's update13 Oct 2021, 14:25
Reviewer Update
This is so bad. Agreed amount R556 then I get another booking fee of R89. Total processed R645. I will not use Travelstart again.
Travelstart's replyOfficial
13 Oct 2021, 17:03Hi Priscilla,
Thank you for the revert.
I have checked the booking and as advised over the phone the system would automatically add a processing fee, which we will remove when collecting the payment. I can see that an amount of R 557.00 was charged and the admin fee remained decreased.
Kind Regards,
Melissa
Thank you for the revert.
I have checked the booking and as advised over the phone the system would automatically add a processing fee, which we will remove when collecting the payment. I can see that an amount of R 557.00 was charged and the admin fee remained decreased.
Kind Regards,
Melissa
Travelstart's reply13 Oct 2021, 17:03
Official
Hi Priscilla,
Thank you for the revert.
I have checked the booking and as advised over the phone the system would automatically add a processing fee, which we will remove when collecting the payment. I can see that an amount of R 557.00 was charged and the admin fee remained decreased.
Kind Regards,
Melissa
Thank you for the revert.
I have checked the booking and as advised over the phone the system would automatically add a processing fee, which we will remove when collecting the payment. I can see that an amount of R 557.00 was charged and the admin fee remained decreased.
Kind Regards,
Melissa