No response on cancellation requests, no customer service

Almost impossible to get hold of you! You have had two weeks now to get back to me about cancelling my flights with you after we went into a higher lockdown. I have filled in your contact form three times. Tried contacting you on whatsapp twice just to be referred back to your contact form. Phoned the number provided on Google a few times just to get referred back to the contact form or whatsapp. The emails you send is "no reply" emails, so no way to get in touch with you there. I reverted to sending a msg on Instagram! A lady called Melissa managed to help me. Malissa, you are a star my darling, thank you so much. But, Travelstart, this is absolutely ridiculous! I am sure poor Melissa is part of your marketing team as they are the ones that work with companies social media accounts. What is happening on your side that I can not get through to any form of customer service?! You should not be running a customer service based company if you can not offer any form of customer service. Your social media team should not have to deal with flight cancellations.