PD
Peterjohn D
1 reviews | Active since Apr 2018
23 Feb 2022, 10:04
No response from Travelstart.
I submitted a request on the 20th February for a change of return flight from Australia. ***. Thus far have not had a response from all the robots. We fly out on Saturday and need to get our return flight changed.
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Travelstart's replyOfficial
23 Feb 2022, 19:46Hi Peter,
Thank you for your feedback.
I have checked the booking and can see that we have received the request via the client contact form on 23 February and we have provided a quote as well as received the confirmation to change. I have done a search for the initial email and noted that we received an email on 23 February with regards to your request and the team has reverted to this as well. The initial email sent on 20 February was sent to an email address which is not monitored and thus you had not received a response until the correct email address and request platform was used.
Wishing you a good evening further.
Kind Regards,
Melissa
Thank you for your feedback.
I have checked the booking and can see that we have received the request via the client contact form on 23 February and we have provided a quote as well as received the confirmation to change. I have done a search for the initial email and noted that we received an email on 23 February with regards to your request and the team has reverted to this as well. The initial email sent on 20 February was sent to an email address which is not monitored and thus you had not received a response until the correct email address and request platform was used.
Wishing you a good evening further.
Kind Regards,
Melissa
Travelstart's reply23 Feb 2022, 19:46
Official
Hi Peter,
Thank you for your feedback.
I have checked the booking and can see that we have received the request via the client contact form on 23 February and we have provided a quote as well as received the confirmation to change. I have done a search for the initial email and noted that we received an email on 23 February with regards to your request and the team has reverted to this as well. The initial email sent on 20 February was sent to an email address which is not monitored and thus you had not received a response until the correct email address and request platform was used.
Wishing you a good evening further.
Kind Regards,
Melissa
Thank you for your feedback.
I have checked the booking and can see that we have received the request via the client contact form on 23 February and we have provided a quote as well as received the confirmation to change. I have done a search for the initial email and noted that we received an email on 23 February with regards to your request and the team has reverted to this as well. The initial email sent on 20 February was sent to an email address which is not monitored and thus you had not received a response until the correct email address and request platform was used.
Wishing you a good evening further.
Kind Regards,
Melissa