SM
Sarah M
1 reviews | Active since Sept 2019
09 Sept 2021, 10:33
No response from Travelstart
I have a flexible ticket for a flight I was supposed to travel with in July but was canceled due to covid. Now my problem is I want to travel and need to schedule my travel dates. I also need an updated ticket for.my visa application. Travelstart does not respond to any of my emails or even messages on their whaysapp platform. You can't contact them on the phone. How are we supposed to do business if you don't respond to us. This is so frustrating. I regret buying my ticket through Travelstart. I encourage others to buy their tickets straight from the airline. This is so unfair.
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Travelstart's replyOfficial
11 Sept 2021, 08:10Hi Sarah,
Thank you for taking my call earlier and allowing me to assist and answer your queries over the phone.
I do apologise for the frustration caused in trying to reach the team to do a change to your flight booking.
Regarding your Flexi ticket query our products are designed to add value to our passengers trip.
All the relevant information that will increase your knowledge of our products is provided at the time of booking.
Our Flexi product option: Upgrading to a Rebookable flight/Flexi ticket option allows a customer to make 1 free date change to their booking, subject to the same fare class availability.
If the same fare class is not available the passenger will be liable for the difference in fare and taxes only as the flexi option will cover the airline penalty fee as well as the Travelstart service fee.
This information is provided under the terms and conditions which can be viewed during the booking process and here: https://www.travelstart.co.za/lp/products-services/flexible-travel-dates
As discussed should you need to do a date change again, please use our online contact form or you are welcome to send an email to help @ travelstart . com or feedback @ travelstart . com
The quickest way to receive a date change quote is to use our online contact form. Passengers departing within 48 hours they bookings will take priority. Please be assured all our customers are important to us and our team will assist / respond.
Have a lovely weekend further.
Kind Regards,
Marcelle
Thank you for taking my call earlier and allowing me to assist and answer your queries over the phone.
I do apologise for the frustration caused in trying to reach the team to do a change to your flight booking.
Regarding your Flexi ticket query our products are designed to add value to our passengers trip.
All the relevant information that will increase your knowledge of our products is provided at the time of booking.
Our Flexi product option: Upgrading to a Rebookable flight/Flexi ticket option allows a customer to make 1 free date change to their booking, subject to the same fare class availability.
If the same fare class is not available the passenger will be liable for the difference in fare and taxes only as the flexi option will cover the airline penalty fee as well as the Travelstart service fee.
This information is provided under the terms and conditions which can be viewed during the booking process and here: https://www.travelstart.co.za/lp/products-services/flexible-travel-dates
As discussed should you need to do a date change again, please use our online contact form or you are welcome to send an email to help @ travelstart . com or feedback @ travelstart . com
The quickest way to receive a date change quote is to use our online contact form. Passengers departing within 48 hours they bookings will take priority. Please be assured all our customers are important to us and our team will assist / respond.
Have a lovely weekend further.
Kind Regards,
Marcelle
Travelstart's reply11 Sept 2021, 08:10
Official
Hi Sarah,
Thank you for taking my call earlier and allowing me to assist and answer your queries over the phone.
I do apologise for the frustration caused in trying to reach the team to do a change to your flight booking.
Regarding your Flexi ticket query our products are designed to add value to our passengers trip.
All the relevant information that will increase your knowledge of our products is provided at the time of booking.
Our Flexi product option: Upgrading to a Rebookable flight/Flexi ticket option allows a customer to make 1 free date change to their booking, subject to the same fare class availability.
If the same fare class is not available the passenger will be liable for the difference in fare and taxes only as the flexi option will cover the airline penalty fee as well as the Travelstart service fee.
This information is provided under the terms and conditions which can be viewed during the booking process and here: https://www.travelstart.co.za/lp/products-services/flexible-travel-dates
As discussed should you need to do a date change again, please use our online contact form or you are welcome to send an email to help @ travelstart . com or feedback @ travelstart . com
The quickest way to receive a date change quote is to use our online contact form. Passengers departing within 48 hours they bookings will take priority. Please be assured all our customers are important to us and our team will assist / respond.
Have a lovely weekend further.
Kind Regards,
Marcelle
Thank you for taking my call earlier and allowing me to assist and answer your queries over the phone.
I do apologise for the frustration caused in trying to reach the team to do a change to your flight booking.
Regarding your Flexi ticket query our products are designed to add value to our passengers trip.
All the relevant information that will increase your knowledge of our products is provided at the time of booking.
Our Flexi product option: Upgrading to a Rebookable flight/Flexi ticket option allows a customer to make 1 free date change to their booking, subject to the same fare class availability.
If the same fare class is not available the passenger will be liable for the difference in fare and taxes only as the flexi option will cover the airline penalty fee as well as the Travelstart service fee.
This information is provided under the terms and conditions which can be viewed during the booking process and here: https://www.travelstart.co.za/lp/products-services/flexible-travel-dates
As discussed should you need to do a date change again, please use our online contact form or you are welcome to send an email to help @ travelstart . com or feedback @ travelstart . com
The quickest way to receive a date change quote is to use our online contact form. Passengers departing within 48 hours they bookings will take priority. Please be assured all our customers are important to us and our team will assist / respond.
Have a lovely weekend further.
Kind Regards,
Marcelle